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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It is a means to an end. Personally, there were steps that could've been excluded and there were things that most definitely needed to remain as part of the process.
My personal opinion is that ID.me is a work around for SSA users with no US mailing address, however I would rather use a federal application which is not an option in my case. PS. My experience with ID.me is close to zero have just established ID.me account therefore my rating is irrelevant. Will move to fed. Application as soon as I'm back to US soil. Yes I do have concerns regarding how safe information I have provided to ID.me... Could you please comment on it? Appreciate.
Great experience and I Learned a lot from this Tax Lady. I am Greatly impressed about her services and her fees is really Fair. And I will refer her too Friends and family.
At first I couldn't connect my screen was black then I couldn't hear but Angelica was able to hear me luckily she called me and was able to go from there. Maybe I had my sound muted on my chrome settings I should've checked settings site premissions to see if it was allowed
It was easy and informative to re gain and learn about my personal information. My life has indubitably been in flip flopping shambles for years. (Meaning) my credit report/scores, financial issues/business, relationships, education & etc. were misplaced for 33 years of my life. I turn 34 on May 24 2025 & I am utterly & gratefully thankful to and for everyone and everything that has helped me & me helping them in any way & every way possible. I think I found a loop hole!
My experience was phenomenal. He helped verify my identity in less than 3 minutes! It was very quick and easy. The wait time for the video call was only 3 minutes so that was very fortunate and he told me the steps to do next so I wouldn't be confused. He was very respectful. I would definitely recommend this service for anyone who needs help quickly
Difícil de confiar en esta aplicación porque no lo sabía el proceso, me tocó averiguar al irs pero la chica no me dijo que era por medio de otra empresa y no menciono la aplicación ni el nombre por eso dude mucho en hacerlo, pero si me dijo que me van a llamar por videollamada para verificar mis datos y sobre todo si yo era la persona de los documentos y no era fraude. Por eso me animé hacerlo
It was easy and quick to access everything that I needed. A great way to navigate through the program great experience.
It's okay, but it's difficult questions. I felt I was in high school all over again. Question: When will I receive my credit card?
My experience was very easy on here and I loved entering my responses on here and they were not that hard!
Muy excelente servicio Resolví mis datos de una manera trasparente y pude hacer mis diligencias de inmediatamente sin ninguna dificultad
I enrolled in IDme to access Social Security website. It was easy to enroll and enter data except take and upload selfie from camera. I had to try three attempts to upload selfie as it needs very bright area for taking picture.
It was interesting experience. And it helps me to showcase myself. And I hope you are satisfied with my experience.
Easy and secure to log in to My VA Health care website and any other government agency for information. I feel safe using it without fear of scammers, theft identity, spam, viruses, etc. My personal, PII and health information is protected.
I'm a senior who isn't terribly tech savvy. After having a SSI account for nearly 60 years, all of the new id verification took me aback. I was confused and stressed. But, when I followed the instructions it wasn't difficult, and the video call representative was very kind. It was all wrapped up and I could once again sign into my SSI account. However, I'd love to know what prompted this big hassle out of the blue. Do have my suspicions...
Waw easy to understand directions, very fluid interaction. Fromstart to finish tokk about 5-7 minutes. As very easy process to understand
It's simple and makes it easy to log in. Removes all the hassle. One time set up and you are good to go.
Excellent. After numerous failed attempts to use login.gov for my SSA account, I tried ID.me and was done in 10 minutes. Login.gov gave me "try again later " 3 times, and " lost connection" twice over the course of 3 days.
It goes into loops if you try to update your professional license. And there you go in circles trying to update your license over and over.
Muy buena estoy muy satisfecho pude hacer todo lo que necesitaba muchas gracias por todo su apoyo en este proceso gracias
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members