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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Can not get my Code to confirm my me lpoiubnktrfxae, e$#@"*;:'?!+-56_:;! 0/)(()&765':+&? Oyu_&!--6554$$$+7
I use it for my Soc Sec and VA and hope that all of America has to use it for all state or federal benefits to ensure our country's safety and security
Muy buena muy amable la perdono que contestó mi vedeo llamada y todo el proceso tuve un poco de complicaciones al principio pero después todo fue muy fácil
ID.me was somewhat user friendly. This was my first time utilizing this service. We'll see how it goes, if need be I'll provide use ID.me in the future.
Tried to access social security website. Presented as a verification option. Never used before. So easy to get verified. I will definitely use id.me again. Thank you.
Ha dido una experiencia inclehible, conocer y aprender siempre algo nuevo, aunque todavia me faltan nuevas metas en mi vida
Easy to set up and fill out my information and get things moving. I have been wanting to get my passport and perhaps I can use it for that in the near future.
Algo muy importante k aprendí para un futuro mejor y poder enseñarles a otras personas como aser algo que es muy importante
It was a good and easy process with the agent and I was able to be verified. The interaction with the agent was smooth and easy.
THRE WAS NO TALKING TO A LIVE AGENT. THERE IS NO PHONE NUMBER. TWAS ON HOLD OVER 6 HOURS. IT TOOK 3 WEEKS TO GET TO SOMEONE. EVEN CALLED A CONGRESSMAN'S OFFICE. EVEN THEY COULD NOT GET IN TOUCH WITH THEM.
ID.me is amazingly easy to use, locate information on and connect to other government websites. This is not necessarily my experience with government websites or for profit sites.
I used to have issues everytime I had any kind of change to my personal information. I would dread dealing with security personnel at Social Security. ID.ME was able to verify my identity in less than 3 minutes without any issues. It doesn't get better than that I don't think!
Easy it wasn't hard at all specially cause I did it and I'm not computer literate. This is the easiest form I ever filled out
Process painful. Do another options no no no no no
Even this is painful!
Do at least 100 characters! WHY!
Painful
My experience was a lot of errors (yes I typed my information in correctly) and buffering. It's better to do the video call, but try not to get irritated because you'll most likely run into an error.
Easy to use and very secure. I love this process it makes me feel secure.
I would recommend this process to all that want to check in.
Difficult but not the date I need. Not the date I wanted. But good not exactly what I needed. I'm not completely satisfied with the way I need to fill this out but it is what it is…….
And then they had the audacity to send me a survey? My video call agent was great though. I should not have needed to get NEARLY that far but she made it simple. Bless her.
My experience with ID.me was excellent. The process was clear, secure, and efficient. It helped me verify my identity smoothly and access important services without any hassle or long delays.
My experience was little bit strange at first, but it was pretty good experience that I had.Therefore I hope to do this again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members