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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Ohio
1 review
0 helpful votes
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It was not userfriendly. I tried for seeral days to get into SS and had to have an ITT expert help me.

Date of experience: May 18, 2025
California
1 review
0 helpful votes
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Good experience
May 28, 2025

As a US Navy veteran, I needed this to receive a discount on my delivery of bottle water. Me being technology challenged. I believe I completed this transaction completely.

Date of experience: May 18, 2025
New Hampshire
1 review
0 helpful votes
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Fast and easy to use. No excessive photo retakes. Less stressful. Trustworthy safe and secure. Digital verification was with an agent and was quick to the point and friendly. No wasted time. I accomplished what I set out to do. Prove I am who I say I am online.

Date of experience: May 18, 2025
Pennsylvania
1 review
0 helpful votes
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For the disabled.
May 28, 2025

It's a little harder to get this task done. But it's all worth it in the end. Don't give up. The video call at the end makes very satisfying to know you've achieved success.

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Only problem I had was trying to upload a selfie. It's not my phone I doubt it's your program but the interface between the two that look like I was taking an x-ray

Date of experience: May 18, 2025
Utah
1 review
0 helpful votes
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Excelente muy buena atencion
May 28, 2025

Muy amables y todo lo explican bien y se les entiende muy bien sus explicaciones grasias IRS por sus servicios de trabajo..

Date of experience: May 18, 2025
Massachusetts
1 review
0 helpful votes
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Easier than it might appear
May 28, 2025

Turned out to be less daunting than what it seemed to be as the process began…
The technology with the app enables an ease of use.

Date of experience: May 18, 2025
Illinois
1 review
0 helpful votes
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Efectivo y rápido
May 28, 2025

Muy bueno y seguro para procesar trámites importantes y sobretodo muy amables para los procesos y pasos a seguir

Date of experience: May 18, 2025
California
1 review
0 helpful votes
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Income tax refund
May 28, 2025

Greatest experience.Thanks again for your help. And support. Everything went well and positive. The best information ever. I will recommend this to my friends and family members.

Date of experience: May 18, 2025
Nevada
1 review
0 helpful votes
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Can easily obtain information about you Social Security---Account, Services, Status, Verification & Benefits.

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Easy To Setup
May 28, 2025

It was a good experience. Simply questions and process to answer and follow. I would recommend to fellow teachers to do the verification.

Date of experience: May 18, 2025
Virginia
2 reviews
0 helpful votes
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Not all? S answered on form
May 28, 2025

The form was submitted, but not all questions were answered on the form. This means that when I printed the form, there were questions unanswered that had not been asked to me by ID.me. This means that the form will be surely rejected by the. Government agency.

Date of experience: May 18, 2025
Pennsylvania
1 review
0 helpful votes
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Signing up for ID.me
May 28, 2025

The only problem was getting a clear picture of my drivers license which expires in one year and will I have to sign up for ID.me again?

Date of experience: May 18, 2025
GB
1 review
0 helpful votes
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Excellent experience with ID.me
May 28, 2025

Excellent experience with ID.me, I am extremely satisfied with their service, everything went smoothly as expected, thanks very much. I will recommend ID.me

Date of experience: May 18, 2025
New Mexico
1 review
0 helpful votes
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Facil y rapido
May 28, 2025

Es facil de hacer y muy util, ayuda a proteger tu identidad y dar acceso a varias agencias degobierno

Date of experience: May 18, 2025
Arkansas
1 review
0 helpful votes
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Got it done.
May 28, 2025

This was not my first time on ID.me. The first time I was unable to set up my account. This time, the process was easier. They had changed a few things and made the instructions a bit more clear.

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
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Muy buena experiencia con la agente que me atendió y muy buen servicio espero en el futuro seguir teniendo mejores experiencias sigan adelante

Date of experience: May 18, 2025
Czechia
1 review
0 helpful votes
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Pleasantly surprised
May 28, 2025

I had heard the process was a bit long and tedious, but I was able to go through the process with realtive ease. There was a bit of a wait while my documents were verified, but less than the stated seven minutes. Shortly thereafter, I was connected for the video call verification which was very professional and completed in a short amount of time.

Date of experience: May 16, 2025
Vermont
1 review
0 helpful votes
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All went very well. Getting a variety of documents ready to use did involve some effort. But now they are all secure in a digital format on my computer just in case there is another incident that would require me to use them again. Since someone stole my Social Security Number I am sure that there will be another incident. I believe that I am ready for that now.

Date of experience: May 18, 2025
New York
1 review
0 helpful votes
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Id protection
May 28, 2025

Very satisfied and trusting knowing me keeps my private information safe and protected from hackers and identity thefts.

Date of experience: May 18, 2025