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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Had a little trouble signing in. We almost had to make off the internet while we timed out numerous amounts of times the site almost ended my whole days worth attempts was actually down to my last attempts.
Lots of difficulty in the beginning but after jumping many hurdles of AI technology I made it through with the help of the unemployment Workforce that came out victoriously
It gave me sort of "error message" at the very end (when I went thru' all the steps 5/19/25 at about 12:30am, BUT on the IRS website for "Where is my refund?" claims refund was mailed 3 days earlier…Was the ID.me steps all done correctly or not?
I was applying for unemployment benefits and ID.Me was the process used to identify me as the person applying. It was a quick and easy process for me to get to what I needed in order to complete the eligibility process with confidence.
Very useful! L protecting my Social security information! Gives me peace of mind! Plan to use it on some other important sites.
Now that we have to use this sign on to access government programs, this is the one I chose because of the ease of establishing an account and it is fairly easy to sign in to gain access! I am fairly satisfied with ID.me and will recommend to my family and friends!
It was pleasant. Just verifying what documents were needed. She showed professionalism. Just had a few heart warming smiles. Which did help talking to a stranger. So that was heart warming.
My experience has been good. It directed me to where I needed to get to very reliably. There have not been any major problems. All problems have been minor and have been successfully resolved.
Una excelente aplicación de mucha ayuda muy profesional y sobre todo mucha seguridad confianza y excelencia en el trabajo
Attempted to log into government website with different log-in. Too many issues. Would not recegnize my CA drivers license. I had zero issues once I tried logging in with ID.me..
Muy bueno y respeto las palabras de a aquellas personas pero es mi absoluta pensamiento y gracias por esta encuesta por qué nos ayuda a decir lo que tenemos en mente y personas en decir las cosas en buen carácter
It was so easy and quick it didn't take no time and the representative was so helpful which made it quick and easy.
Was easy and useful and very safe to use. Secured and convenient. I recommend you to use this too for your future needs
No how many times I gotta tell you what's wrong with the system. You can call me on my phone and talk to me. *******770.
I'm an old Vietnam Veteran... and this Old Dog managed to learn a new trick kind of thing. I hope that order like myself can get on board and find for themselves how easy it is to make contact with the VA. I hope that our government continue's to make it even more user friendly. Sincerely, R. Gonzales
Good experience; excellent learning. I have nothing more to say and I need to go. My finger is getting tired of punching letters
Todo fue muy rápido, excelente servicio y muy satisfactorio. Los documentos a escoger son accesibles para uno porque al momento los tenia a la mano. La llamada una experiencia fácil. Yo no hablo inglés y enseguida me buscaron una persona que hablara español. Los agentes muy serviciales.
It was great and able to apply to this program. I will surely use this if I have to apply the purposes of this. Thank you so much.
Hard to follow. Difficult to get directions. No agent available. Not resolved on this site. Went to my tax preparer office to get it resolved.
The document process held up my process and then I've received some error message that I didn't understand and I still am receiving the error message after I got I d'd so I don't know if it went through or not.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

