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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
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Jeremy review
May 29, 2025

Had a little trouble signing in. We almost had to make off the internet while we timed out numerous amounts of times the site almost ended my whole days worth attempts was actually down to my last attempts.

Date of experience: May 19, 2025
Utah
1 review
0 helpful votes
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Government assurance
May 29, 2025

Lots of difficulty in the beginning but after jumping many hurdles of AI technology I made it through with the help of the unemployment Workforce that came out victoriously

Date of experience: May 19, 2025
Pennsylvania
1 review
0 helpful votes
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It gave me sort of "error message" at the very end (when I went thru' all the steps 5/19/25 at about 12:30am, BUT on the IRS website for "Where is my refund?" claims refund was mailed 3 days earlier…Was the ID.me steps all done correctly or not?

Date of experience: May 19, 2025
New York
1 review
0 helpful votes
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A Trustworthy Process
May 29, 2025

I was applying for unemployment benefits and ID.Me was the process used to identify me as the person applying. It was a quick and easy process for me to get to what I needed in order to complete the eligibility process with confidence.

Date of experience: May 19, 2025
Oregon
1 review
0 helpful votes
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Very useful! L protecting my Social security information! Gives me peace of mind! Plan to use it on some other important sites.

Date of experience: May 19, 2025
Guam
1 review
0 helpful votes
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Satisfied!
May 29, 2025

Now that we have to use this sign on to access government programs, this is the one I chose because of the ease of establishing an account and it is fairly easy to sign in to gain access! I am fairly satisfied with ID.me and will recommend to my family and friends!

Date of experience: May 19, 2025
California
1 review
0 helpful votes
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Thank you for your kindness
May 29, 2025

It was pleasant. Just verifying what documents were needed. She showed professionalism. Just had a few heart warming smiles. Which did help talking to a stranger. So that was heart warming.

Date of experience: May 18, 2025
Rhode Island
1 review
0 helpful votes
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id.me review
May 29, 2025

My experience has been good. It directed me to where I needed to get to very reliably. There have not been any major problems. All problems have been minor and have been successfully resolved.

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
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Número uno
May 29, 2025

Una excelente aplicación de mucha ayuda muy profesional y sobre todo mucha seguridad confianza y excelencia en el trabajo

Date of experience: May 19, 2025
California
1 review
0 helpful votes
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Identification
May 29, 2025

Attempted to log into government website with different log-in. Too many issues. Would not recegnize my CA drivers license. I had zero issues once I tried logging in with ID.me..

Date of experience: May 16, 2025
Connecticut
1 review
0 helpful votes
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Exelente55
May 29, 2025

Muy bueno y respeto las palabras de a aquellas personas pero es mi absoluta pensamiento y gracias por esta encuesta por qué nos ayuda a decir lo que tenemos en mente y personas en decir las cosas en buen carácter

Date of experience: May 19, 2025
Alabama
1 review
0 helpful votes
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Verify my identity
May 29, 2025

It was so easy and quick it didn't take no time and the representative was so helpful which made it quick and easy.

Date of experience: May 18, 2025
California
1 review
0 helpful votes
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Irs access
May 29, 2025

Was easy and useful and very safe to use. Secured and convenient. I recommend you to use this too for your future needs

Date of experience: May 18, 2025
Utah
1 review
0 helpful votes
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A full complaint
May 29, 2025

No how many times I gotta tell you what's wrong with the system. You can call me on my phone and talk to me. *******770.

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
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Uncle Sam is on Board!
May 29, 2025

I'm an old Vietnam Veteran... and this Old Dog managed to learn a new trick kind of thing. I hope that order like myself can get on board and find for themselves how easy it is to make contact with the VA. I hope that our government continue's to make it even more user friendly. Sincerely, R. Gonzales

Date of experience: May 18, 2025
Oregon
1 review
0 helpful votes
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Home maker
May 29, 2025

Good experience; excellent learning. I have nothing more to say and I need to go. My finger is getting tired of punching letters

Date of experience: May 18, 2025
Puerto Rico
1 review
0 helpful votes
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Servicio excelente en ID.me
May 29, 2025

Todo fue muy rápido, excelente servicio y muy satisfactorio. Los documentos a escoger son accesibles para uno porque al momento los tenia a la mano. La llamada una experiencia fácil. Yo no hablo inglés y enseguida me buscaron una persona que hablara español. Los agentes muy serviciales.

Date of experience: May 16, 2025
California
1 review
0 helpful votes
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Healthcare
May 28, 2025

It was great and able to apply to this program. I will surely use this if I have to apply the purposes of this. Thank you so much.

Date of experience: May 18, 2025
Michigan
1 review
0 helpful votes
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Not good experience
May 28, 2025

Hard to follow. Difficult to get directions. No agent available. Not resolved on this site. Went to my tax preparer office to get it resolved.

Date of experience: May 18, 2025
Connecticut
1 review
0 helpful votes
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Document process
May 28, 2025

The document process held up my process and then I've received some error message that I didn't understand and I still am receiving the error message after I got I d'd so I don't know if it went through or not.

Date of experience: May 18, 2025