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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great service with installation as well verification with it all.and assistance on the security of features
My overall experience was great. I recommend using IDme. It was a fast and easy experience. I was wondering why my return hasn't been issued. But because I didn't complete the information I didn't receive anything. IDme is very self explanatory.
Fue muy rápido la comprobar mi identidad. Muy confiable. También ofrece descuentos grupales para militares, estudiante, ect.
Very professional and polite. If you have any do exactly what they ask it goes fast and smoothly. When I got to their site, it explained what I would need. After I gathered up the necessary documentation I hit the call back button and when he called I showed him what he asked for and it was done. He made it easy.
Exactly what I hoped for as a customer, my expectations were exactly what I thought they would be perfectly designed to support security as a customer
Good security and very well designed to be easy to understand, very professional and I recommend it to my entire family
My experience was great after I had talk to someone on a face video so I highly recommend the "ID.ME VERIFICATION " it's convenient & safe
Norvios, tranquila, con fianza, nervios, más tranquilidad, gracias, todo, bien, gracias, gracias, paciencia, todo bien, mil, gracias, x su atención,
The representative, who I spoke to on my video call was very professional and did not get upset about me asking questions. I provided the necessary documents and everything went well, and it was actually a human being on the other end. Thanks
I want my ID.me to be open, I have summited all information and I want my account to be active. And please i want my account to be open today or can you tell me when my account will be active
I had lost my login credentials and they made so easy and difficult, lol, for me to verify it was the real me. Btw, I say "difficult", but in a positive way because they ask the right information in order for you to be able to verify. Thank you!
Everything was difficult such as resetting password, what is criteria for password, name change, Signing in, chat assistant not helpful but never are. ID me is important, can there be a real person, not a robot, articles were not helpful but they never are either.
Nightmare. I typically check MyHealtheVet about once a week. Then, suddenly, my account was "temporarily suspended." What happened next was straight out of Kafka. I'm trying to wave a red flag, but with only "Roy" to respond trying to declare an emergency went unanswered. I was informed that my problem required technical support. I was informed that I would get an email link to technical support. Tried THREE times: nothing. I NEVER got an email.
Finally, I learned that the regional medical center has a MyHealtheVet office. With their outstanding support, I finally got the attention of Id.me. I'm convinced that without their assistance, I would still be trying to lift the suspension. Shame on id.me!
Great I highly recommend & I appreciate the helpful service that was provided, safe easy an very consistent thanks for the great job you all did.
Just in case you haven't given enough personal data, give some more and then some more and just in case they haven't enough, give some more. Absolute $#*!ers for infringing personal privacy for no discernible value above what you've already sacrificed
Very good, most favorable application, very secure with very safe and private things. The way they place the privacy settings in which you feel safe is very good and recommendable.
I thought it would be hard to do, but it was actually very simple to do.with no problem, I'd be happy to do it again next year
After working with Social Security and the veterans, it was difficult, because kept having trouble working with app.
Que me parece muy bien en su forman de atender a alguien me gusto
Es algo que nos ayuda de mucho para poder realizar o aser más que nada darnos prioridad
Muy bueno y serviciales me gustó mucho la experiencia muy recomendable para usar,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members