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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had to give out a ton of personal information, SSN, photos of myself, drivers license, etc, (everything but my shoe size). It was not only unpleasant. After I was done and everything had been accepted, I still couldn't log in to Id.me and I still can't access my pension account which I've been getting to for many years with just my username and a very string password. It just forwards me to ID.me where I get stuck at "Verify with your device." I have accounts at many major financial institutions, all of which I can access with a username and password. This is beyond ridiculous.
It was not a fun experience. I tried to create email and password and repeatedly would get our records don't match which made no sense since I was creating an account. Somehow, it finally stopped saying that and after many attempts I was able to create the account.
To do Better in school and see what I can do and I know I can do this because I am new here and I'm try to get my stuff together and see what needs to be done.
Very very very very frustrating to use this system. Couldn't have been more difficult. It took multiple attempts.
Horrible. Took me 2 hours to complete my account. They need a live person to be able to talk to. Talking to a robot/AI is ridiculous.
After completing everything I received this message from Salesforce telling who I don't even recognize. "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."
Needed a live person instead of computer generated response.Took days to actually get someone who could help me. Extremely difficult to use if you get your account suspended for some reason and the online options do not work. Company needs to have a phone number and someone live who can respond to customer issues.
Satisfactoria la experiencia pude obtener los que buscabas sin problema pude descargar bien lo descuentos
This was actually very simple to use. The process is very user-friendly. I had been worried it would be complicated, but it took me less than 15 minutes and I didn't encounter any issues or confusion.
Thanks fue muy agradable la entrevista Muy agradable la experiencia y rápida atención estoy contenta
At first it was a little complicated but I got the hang of it. Second I wanted to ask questions about penalties and why did I receive a penalty before I received being notified how to get a payment plan.
Took 3 hours for my wife and I to enroll in ID. Me
Multiple times revived a message on PC Screen or Smart Phone screen (i Phone)
Stating "SOMETHING WENT WRONG" then taken to multiple pages of what could have gone wrong without any clear explanation. One big nightmare with no ability to get any answers, explanation or help.
At first I didn't know if I wanted to use it but after completing it I felt safe and I will be using it in the future
Use IDme if you don't want to give up your privacy. It is better than setting up an account...,...,...
Excelente. The important thing is to have the required documents, the rest is practical.
They have a well-designed and secure system that can't be hacked. It was very useful for what I was looking for, and I also found it to be a great learning experience.
The ID.me website advised me of the documents needed prior to the video call. I had the documents ready for the call. Once the video call began it was a smooth easy process to verify my identity. The agent gave me clear and simple instructions for the verification process which made the process very easy to complete.
Okay but wish there was someone to tell you more An what you're doing in this and why you're doing it and I guess the days the second form of identification must need it at least I know the IRS
Personal 100xciento confiable y amables me apoyaron diciéndome cada pasos hacer hacer para ayudarme a verificar mi identidad
Good excellent communication. Thank you
Very good 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
From cell verification code on device to creating a profile and uploading pic., ID.me makes it smooth! Ty
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members