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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to use, so I was able to navigate on the website with ease. Uploading my id was easy and face verification used good technology. The site had clear instructions.
Using AI bots to respond to chats and emails sends the client in circles. It took me several tries to figure out what I needed to do to get everything to work and it could have been a short phone call.
I followed the online instructions and it first put me in a loop to reupload my information after it said I was signed in. Then, it dumped me into a sales site the was no where near when I was looking for. I don't like leaving negative reviews and I sincerely hope this gets fixed. Until I know it has, I will not use it again. Good luck.
Had a very good experience with ID me. Everything was easy to get in. Had no issues. I would definitely recommend it to everyone.
Very well I love it great service and it's was easy to get the things u need done I will be more than happy to use it again
Good experience overall easy to use during uploading pictures don't have to keep loading during process
Simple to get into your government accounts. You don't have to remember individual logins from site to site.
Me atendieron muy bien, y no fue mucho el tiempo de espera apesar de que el primer agente no hablaba español y tuvo que transferir la video llamada a otro agente
No word to describe this, because everything is good, the program are good easy to use, very good good good
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Strongly like…….!
Fue buena y confiable me trataron con respeto y buen trato me gustaría que me puedan ayudar a que reciba mis taxes ya que es mi primera vez que los lleno
I had to give out a ton of personal information, SSN, photos of myself, drivers license, etc, (everything but my shoe size). It was not only unpleasant. After I was done and everything had been accepted, I still couldn't log in to Id.me and I still can't access my pension account which I've been getting to for many years with just my username and a very string password. It just forwards me to ID.me where I get stuck at "Verify with your device." I have accounts at many major financial institutions, all of which I can access with a username and password. This is beyond ridiculous.
It was not a fun experience. I tried to create email and password and repeatedly would get our records don't match which made no sense since I was creating an account. Somehow, it finally stopped saying that and after many attempts I was able to create the account.
To do Better in school and see what I can do and I know I can do this because I am new here and I'm try to get my stuff together and see what needs to be done.
Very very very very frustrating to use this system. Couldn't have been more difficult. It took multiple attempts.
Horrible. Took me 2 hours to complete my account. They need a live person to be able to talk to. Talking to a robot/AI is ridiculous.
After completing everything I received this message from Salesforce telling who I don't even recognize. "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."
Needed a live person instead of computer generated response.Took days to actually get someone who could help me. Extremely difficult to use if you get your account suspended for some reason and the online options do not work. Company needs to have a phone number and someone live who can respond to customer issues.
Satisfactoria la experiencia pude obtener los que buscabas sin problema pude descargar bien lo descuentos
This was actually very simple to use. The process is very user-friendly. I had been worried it would be complicated, but it took me less than 15 minutes and I didn't encounter any issues or confusion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members