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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Recently at the end of my disability claim with the VA and was locked out of my va.gov account which would have delayed my submission but creating an ID.me account allowed me to access my VA.gov account again.
Very great. I'm not a person to express, my feeling. Thank You for the help that was gave to me. Only I have was being on the phone. But when the young lady came on, she solve the problem. Strength to point.
I have a problem with my address at first but I corrected it and it was a breeze after. Am glad I choose id me it was very easy to navigate.
You want to login, but wait. The ignorant company you want to interact with uses ID.me! Congratulations, now login will always be slow, require a second device, and make you feel like you live in a prison. Yay! It's also discriminatory against disabled people by requiring a mobile device. But they don't care. I told them this over a year ago, and they are indifferent to the needs of people with physical disabilities.
Hassle to use, wants a whole lot of your personal information, and it actually messed up my social security account, I can't even log in now.
Have not used enough times to have an experience or proper opinion. Will let you know when I use enough to figure out whether like or dislike..
It was a good experience and good customer service. And I would definitely recommend to my friends and family.
ID.me is a great way to store your information, it's a great way for keeping your information secure after setting it up
It was ok, very long and hard most times for the second trying to entry, also more techs on hand are very much needed when doing this process. This would help this program out tremendously.
It was really easy to submit the photos and submit a picture of my face. The only issue I have is going back. I accidentally submitted the wrong ID information and it wasn't able to go back to change it. I think that's the only thing I would change about this process.
Unable to access any of my information. Your process needs a lot of help! Something really needs to change! Your process is completely overwhelming! I believe that pretty much all you need is social security!
My experience was very good with ID Me. It is simple and easy to go on here and make my payments online without any inconvenience at all.
WISH I COULD HAVE DONE IT THE FIRST TIME MY DO YOU NEED THIS TO BE 100 CHARACTERS. I HAVE SAID WHAT I WANT TO THERE IS NEED FOR MORE I JUST NEED SOME TO CONTCT ME AND HELP ME OUT
Felt secure and highly recommend! No issue paying estimated federal taxes. Will use in the future for any federal payments.
This site allowed me to receive my father's Veterans' discount by identifying/verifying our relationship
Good morning experience Very fast Very clear and easy, I was alittle confused first but I understand later
Is good for. Seguro y más fasil para entrar a la información
Que ocupas en online se puede entrar con facilidad
With ASL interpreter is very helpful. If no interpreter, it would be very difficult for the Deaf ones. Very thankful to SS representative, she was very understandable and cooperative with me and my daughter. Thank you very much
Customer service was a good help. I was walked through the verification process easily. But it was difficult online when trying it on my own.
Always works to connect to IRS, Social Security, any government agency. I have been using ID.me for years, always get's me into those sites.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

