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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Washington
1 review
0 helpful votes
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Recently at the end of my disability claim with the VA and was locked out of my va.gov account which would have delayed my submission but creating an ID.me account allowed me to access my VA.gov account again.

Date of experience: June 6, 2025
Florida
1 review
0 helpful votes
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Wonderful wonderful Great
June 16, 2025

Very great. I'm not a person to express, my feeling. Thank You for the help that was gave to me. Only I have was being on the phone. But when the young lady came on, she solve the problem. Strength to point.

Date of experience: June 6, 2025
Florida
1 review
0 helpful votes
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Neecs view
June 16, 2025

I have a problem with my address at first but I corrected it and it was a breeze after. Am glad I choose id me it was very easy to navigate.

Date of experience: June 6, 2025
Texas
1 review
0 helpful votes
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You want to login, but wait. The ignorant company you want to interact with uses ID.me! Congratulations, now login will always be slow, require a second device, and make you feel like you live in a prison. Yay! It's also discriminatory against disabled people by requiring a mobile device. But they don't care. I told them this over a year ago, and they are indifferent to the needs of people with physical disabilities.

Date of experience: June 6, 2025
Arizona
1 review
0 helpful votes
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Hassle to use, wants a whole lot of your personal information, and it actually messed up my social security account, I can't even log in now.

Date of experience: June 6, 2025
Florida
1 review
0 helpful votes
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Good Day Usa
June 16, 2025

Have not used enough times to have an experience or proper opinion. Will let you know when I use enough to figure out whether like or dislike..

Date of experience: June 6, 2025
New York
1 review
0 helpful votes
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It was fast and easy to use.
June 16, 2025

It was a good experience and good customer service. And I would definitely recommend to my friends and family.

Date of experience: June 6, 2025
Louisiana
1 review
0 helpful votes
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Great Service
June 16, 2025

ID.me is a great way to store your information, it's a great way for keeping your information secure after setting it up

Date of experience: June 6, 2025
Tennessee
1 review
0 helpful votes
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It, was ok
June 16, 2025

It was ok, very long and hard most times for the second trying to entry, also more techs on hand are very much needed when doing this process. This would help this program out tremendously.

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Easy to do
June 16, 2025

It was really easy to submit the photos and submit a picture of my face. The only issue I have is going back. I accidentally submitted the wrong ID information and it wasn't able to go back to change it. I think that's the only thing I would change about this process.

Date of experience: June 6, 2025
New York
1 review
0 helpful votes
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Absolutely terrible
June 16, 2025

Unable to access any of my information. Your process needs a lot of help! Something really needs to change! Your process is completely overwhelming! I believe that pretty much all you need is social security!

Date of experience: June 6, 2025
Alabama
1 review
0 helpful votes
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Honestly quick simple
June 16, 2025

My experience was very good with ID Me. It is simple and easy to go on here and make my payments online without any inconvenience at all.

Date of experience: June 6, 2025
Michigan
1 review
0 helpful votes
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NEED HELP SOON
June 16, 2025

WISH I COULD HAVE DONE IT THE FIRST TIME MY DO YOU NEED THIS TO BE 100 CHARACTERS. I HAVE SAID WHAT I WANT TO THERE IS NEED FOR MORE I JUST NEED SOME TO CONTCT ME AND HELP ME OUT

Date of experience: June 6, 2025
Indiana
1 review
0 helpful votes
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Highly recommend
June 16, 2025

Felt secure and highly recommend! No issue paying estimated federal taxes. Will use in the future for any federal payments.

Date of experience: June 6, 2025
Georgia
1 review
0 helpful votes
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Thank You ID.me
June 16, 2025

This site allowed me to receive my father's Veterans' discount by identifying/verifying our relationship

Date of experience: May 31, 2025
New York
1 review
0 helpful votes
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Great expirance
June 16, 2025

Good morning experience Very fast Very clear and easy, I was alittle confused first but I understand later

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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The app is good
June 16, 2025

Is good for. Seguro y más fasil para entrar a la información
Que ocupas en online se puede entrar con facilidad

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Very helpful
June 16, 2025

With ASL interpreter is very helpful. If no interpreter, it would be very difficult for the Deaf ones. Very thankful to SS representative, she was very understandable and cooperative with me and my daughter. Thank you very much

Date of experience: June 6, 2025
Ohio
1 review
0 helpful votes
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Good customer service
June 16, 2025

Customer service was a good help. I was walked through the verification process easily. But it was difficult online when trying it on my own.

Date of experience: June 6, 2025
Maryland
1 review
0 helpful votes
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Always works to connect to IRS, Social Security, any government agency. I have been using ID.me for years, always get's me into those sites.

Date of experience: June 6, 2025