On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The whole process went alot smoother then I thought it would and the agents are extremely helpful and knowledgeable.
Although it was a bit of a wait, my session with the referee was quick and easy, and only took 2 minutes.
The representative was very nice she was very polite she answered any questions I had when she asked me questions they were spoken clearly and loudly so I could hear her and very timely and finished she was very courteous
My experience overall was very pleasant and easy to navigate through the process. I highly recommend ID.me ------100% trustworthy!
Hello Addy! We are glad that you were able to navigate the identity verification process with ease. Thank you for your feedback and 5-star review of our service. -ID.me Social Response Team
The procedure was a little obscure, but overall experience was fine. The only drawback I encountered was the length of wait time to connect with an agent for live chat. Agent was professional. The length of time to complete the chat was minimal. I was satisfied with the results.
He help me get back into my account in no time I had all the documents I needed so everything went smooth as could be
Call about a outstanding case and giving extra information and hearing what the lady needed to know about the case
I needed to complete this for my taxes. My video call took less than 5 minutes. Extremely easy, fast and trustworthy.
Everything was great, the agent was very helpful in helping me verify my identity with the IRS quickly!
Although the wait time for the call was not amazing, given it was early on a Monday morning, that was to be expected. The process of uploading documents was simple and straightforward. The agent I was connected with was professional and very helpful.
Hello Ren! We sincerely appreciate your feedback regarding the identity verification process as we are constantly trying to improve our member experience. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Lori! We are glad that you were able to successfully complete the identity verification process. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was wondering how this was done. Easy simple and didn't take long
Hello John! We are glad you found the verification process to be simple and quick. Thank you for your feedback and 5-star review of our service.
-ID.me Social Response Team
It's great and secure and protection gaurranted. I'd. Me it's the choice for me.
For your protection.
The verification process was quick and painless. I've already had my Driver License photo (front and back) saved to a file from other processes so this made the ID.me process very quick and painless for me. I just uploaded my already saved DL photos then did a quick selfie on my phone from a link they sent me and I was verified soon after. Very streamlined. That really works for me.
Hello Daryl! We are glad that you found the identity verification process to be quick and easy. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This service was very easy to use and the rep was very professional and friendly. I would use this site again or reccomend it to anyone.
Professional and fast and made the process easy enough for a kid to understand and answer any questions that I had
Alec was quick and professional and got me on my way. Was not a fan of an early morning video chat session but Alec was awesome! Much appreciated!
They're very devoted in securing you're Identity and accounts, they make sure you are who you say you are.
Hello Frank! We are glad that you had a positive secure experience using our service. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
Their service for verification was quick, easy and secure. I waited for less than the given time for document review and connecting too the video call was as easy as a click. Minutes later I was verified. Good experience.
Satisfactory. Everything worked out well. I was able to complete ID verification without any problems. I was glad to complete the ID verification.
Hello James! Thank you for your 5-star review of ID.me. We are glad that you were satisfied with the process and that it was easy to complete. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherri! We are glad that you had a positive experience with our agent. Thank you for your 5-star review of their service and ID.me! -ID.me Social Response Team