On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The agent made everything very easy for me. Excellent representative. He extendef all the tools I need to edit my profile, etc. Thank you
Easy and quick service... very professional young lady that took my call... Helpful and and respectful
I will most certainly thank you extremely satisfied and God bless you all excellent work I'm extremely grateful and satisfied thank you
Very good wey of attending and very wellexplained by the interviewer solves the doubts you have. He has a very good way of explaining to you AND everything Is understood very well very good service from people who attend.
This is the best site for Veterans to verify their information. It's quick, simple and allows us to get access to all of our Veterans Benefits. It's outstanding. Try it.
Hi my name is hermyia can't get n my ID me or I need apply for a new social security card i need it soon as possible
This experience was very good for me because I got to speak with an actual person on video chat instead of a computer. The process was very quick and easy. My referee was an awesome lady who was very professional and friendly. I would recommend ID.me to all of my friends and family.
Two pictures one video and that's it took about three minutes
Hello Ryanne! We sincerely appreciate your review of ID.me. Thank you for your feedback! -ID.me Social Response Team
Was expecting a certified letter from IRS and wanted to see what it was before it arrived. So I set up verification process and was completed in less than 5 min. I was able to see my IRS account and check on the information without having to call in. Quick and easy process.
Hello Sabrina! We are glad that you were able to complete the identity verification process quickly and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was quick, simple and secure, I'm very satisfied with the quality of service Thank you all
Hello Johnny! We sincerely appreciate your feedback on the identity verification process. We are glad that this process felt safe and secure. Thank you for your 5-star review of our service! -ID.me Social Response Team
The agent that helped me was awesome. She stayed on the line with me for an hour and a half to make sure everything was resolved. She really went above and beyond! Thank you!
I tried to give the site 5 stars, it would only put in 3.
Hello Nivell! Thank you for your 5-star review of ID.me. We sincerely appreciate this feedback. -ID.me Social Response Team
Be patient and have all documents and hand before calling. Agents are helpful and make sure you have enough time to complete
What a relief to get a person to help! The process was simple and efficient. Before the representative got on the phone with me, I was frustrated, but she patiently walked me through the steps!
Great fast service very simple and understanding. Nice responses and great connection. Rate as a 5 star
Great customer service. Very respectful, courteous and patient as well as responding in a professional manner to each question.
Hello Christi! We are glad to hear you had a positive experience using IDme. Thank you for your 3-star review of our service! -ID.me Social Response Team
Selo recomiendo es fácil y rápido y seguro bregar con ellos te ayudan a proteger tu identidad y resuelven tu problema rápido y seguro estoy bien agradecido con eyos
ID.me video is a good & simple way to verify someones ID. If its really you there will be no problem. Best part about it is i started at home then i got called in to work & finished up there.
Muy interés la aplicación te quedas satisfecho gracias por sacar mis dudas sigan así Muy bien felicidades
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emilce! We are glad that you were able to complete the identity verification process in your preferred language. Thank you for your 5- star review. -ID.me Social Response Team