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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Set up was fairly easy, and verification was pretty easy but I didn't receive an email or anything saying anything about me requesting my replacement
I used id me to get a discount on my Florida Marlins baseball cap on Lids.com. The process was easy and the discount was worth it.
It was a long process for me to be able to enter and activate my login to interact with an real person to helo me setup to pay my 2024 tax penalty.
Great and safe. Got to verify my identity quick and easy. I'll recommend it to anyone in need. The only difficult is making us write more than 100 characters.
Muy buena y fácil de usar no hay que esperar mucho y los que atienden son muy educados tomando en cuenta que deben hablar con muchas personas al día
It was a pleasure the picture taking needs to made easier other than that everything else went fairly easy. Xxxxxxxxx. Xxxxxxxxx
Very satisfy with the services. Very helpful all my questions were answered. I will definitely recommend ID.me I will let all my friends and brothers veterans.
Although long and tedious it was acceptable and rewarding very glad I chose I'd.me now getting what I need is easier
Excellent to use. Easy to follow. Instructions easy to follow. Excellent to use and follow. Site was easy to use and follow.
I think id me more secure of personal info than login. Gov it feels more secure and facial recognition is a good security measure
So far everything is ok still waiting to see if my taxes been approved it's been over 2months n still waiting hoping they come within the the next month or I won't b happy so I hope it come sooner then later
Just want to say thank you for the smooth and clear running process with using your service I think you guys are awesome and I feel secure with you guys thank you very much
Easy to follow steps to enroll and feel secure with enrollment procedures. All-in-one for your secured personal information
It was an interesting excursion. It was the best multi factor verification I have experienced. Everything was organized and went smoothly.
Had some difficulty coming up with all of the required documents. Oncd I had the correct documents it went smoothly and was easy.
Ive used this in the past
Logging in for V A and other such
No issues
Hopefully this method will be the future of safe logging in
If I have to use it for getting on to lical givernment sutes, it shiuld be safe and secure
Extremely easy and fast! Only few minutes to verify all information and set up account! Never been so fast and easy!
Recently at the end of my disability claim with the VA and was locked out of my va.gov account which would have delayed my submission but creating an ID.me account allowed me to access my VA.gov account again.
Very great. I'm not a person to express, my feeling. Thank You for the help that was gave to me. Only I have was being on the phone. But when the young lady came on, she solve the problem. Strength to point.
I have a problem with my address at first but I corrected it and it was a breeze after. Am glad I choose id me it was very easy to navigate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members