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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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THIS WAS MY FIRST TIME USING ID.ME I STRUGGLED WITH IT, BUT YOUR ASSOCIATE HELPED ME GET THRU IT... TODD
He was very helpful and professional………………………………………………………………………………………..
Try to do the following things:
1) Read the instructions carefully
2) Gather all documents needed
3) Complete the video per agent instructions
This is my first time man on ID me because this is the first time on here and I love it and this my first time on here so everything good on here
I needed help getting on to the IRS site and ID.me made it so easy for me to understand what to do, and I am 74 and barely computer savvy. Thank you for such clear and easy directions without computer-speak and phrases I don't understand.
I'm verified! ID.me online is a secured digital identity network and here to assist with friendly service! Finally, I have a trusted place for my proof identity online. Like a drivers license in the wallet, this proof of identity goes everywhere with us across any organization where ID.me is accepted. Our credentials more organized and secured giving peace of mind and freedom! Get verified with ID.me.
Easy process to sign in and to be verified. I can now see what needs to be taken care of.
Hello Ivar! We are glad that you were able to successfully complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Jay! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Mi experiencia estubo excelente ya que de esa manera uno puede estar tranquilo que nadie puede tomar tu identidad
¡Hola Martin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Good help, nice service, fast, easy to use, more clear and more understanding. Great software
Hello Anh! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
This was such a fast process with absolutely no issues with uploading my Drivers license to scanning my face This method gave me peace knowing that someone would have to go through great lengths to hack I. D me. Thank you, for making such a friendly easy way to access all documents needed by the government
Hello LaJuan! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Clear and fast response to fill out answers this will be easy for me to make my payments
Hello Clemen! We are glad that your ID.me verification has made the payment process easy for you. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The overall process was easy and fairly fast. And apparently there is a minimum limit to how much you can put in your review.
It's been ok but had I known to give I'd.me permission to share my information w irs.id have done it.
Hello Kimberly! Thank you for your feedback regarding our service! We thank you for your 4-star review of ID.me. -ID.me Social Response Team
It all just worked! So easy... (It doesn't take the required 50 characters when a thing just works.)
Hello Miles! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
Provided a passport, provided a drivers license front and back, provided selfies. I've been trying over a year to get verified by this company. They state that I need to have video capability. Well, I don't. I have a desktop computer without a camera.
Hello Tobi! We sincerely apologize for this frustrating experience. We are happy to help. Please send us a message to [email protected] for prompt assistance. We look forward to hearing from you -ID.me Social Response Team
The whole experience was smooth, predictable, and well-designed; I was impressed! I had only one issue, where my license got rejected, because my last name comes first on it. All I had to do was just upload it again, and for some reason it worked fine the second time.
The whole process took a very little time after creating an account. It was straightforward and simple to follow.
Hello! We are glad that you were able to complete the identity verification process with ease. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Pay attention and let the Agent guide you. Because if you want to lessen your chance at failure and increase your chance at accomplishment.
Hello Orlando! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
You will find that it's very easy as well as satisfying I was very pleased he helped me fast I appreciate it
Hello Veronica! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Herman! Thank you for sharing your experience with ID.me. We appreciate your 5-star review of our service. -ID.me Social Response Team