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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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You will find that it's very easy as well as satisfying I was very pleased he helped me fast I appreciate it
Great advic.er by and assistance by Marie. She was very helpful and gave great instructions on what to do to solve my problem.
Hello Norman! Thank you for your review of our service and member support representative! -ID.me Social Response Team
Gracias por toda la ayuda muy agradecido por todo gracias por el servicio que se ofreció y por la paciencia
¡Hola Raul! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
While the person I dealt with on the Video Conference was professional, and we got the process done fairly quickly, it took me almost 3 hours to get to that point, and then I had to log back in to retrieve my IP Pin, which I was told would be emailed to me.
Hello Walter! We sincerely apologize for the difficulty you experienced with this process. We are glad that our team was able to successfully assist you in completing your verification. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
It was fast and easy the person i had was nice helpful and easy to talk to its was easyer then i was thinking it would be
Hello Nicholas! We sincerely appreciate your feedback! Thank you for your 5-star review of ID.me and our member support representative. -ID.me Social Response Team
My experience was great, it was easy and I love the step by step process and they explained the why's and the how's.
Hello Ross! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This should be required to be used by all citizens to verify voter eligibility!
Hello Christopher! Thank you for your 4-star review of ID.me! -ID.me Social Response Team
I cannot log into my id account because my phone and email have changed and I have tried several times to reach idme so we can fix it and it's been almost a week but no response! I cannot get my tax refund till I'm able to verify my identity and I been relying on that money because I'm out of work. This is so ridiculous they need a customer support number not just email!
Hello Jessica! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Very satisfying, clear and understanding. The video chat was very helpful and the person was very helpful
I'm older and it would take some work finding my DD 214… There are several options to verify my status as a veteran.
Hello Chris! We are glad that you were able to successfully verify your military status with ID.me. Thank you for your 5-star review and for your service! -ID.me Social Response Team
It was quick and easy had no problem hope other get with it and make the best of it. And on another not make sure you have good lighting.
Verificar identidad para recibir reembolso sobre crédito Tributario por hijos. Gracias espero su acostumbrada cooperación en ayudarme.
It was so easy this time, why I had so much trouble before I just don't know.
Hello Ronald! We are glad that you were able to successfully complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Website was easy to apply for access, easy to authenticate, and access was quick and was able to view all tax data needed once I was in the system.
All this new identity system seems good to me to be careful with the frauds that we have today everything was very fast and safe.
And customer service are very attentive. Thanks a lot
They made it easy and efficient. I felt secure in my responses since id.me has the backing of the IRS, SSA and 990 org.
Hello Easter! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review! -ID.me Social Response Team
It's a very good idea to be able to save, the ID.me is a great way and a great thing for you to explore.
Hello Gene! Thank you for your feedback regarding verifying your identity with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very satisfied with service. Agent was very helpful and professional. Definitely recommend. Plus it's a very secure site. Thank you.
It was a great experience. This may cause some delay but it's worth it to prevent fraud. The staff will guide you all throughout. The instructions are simple and clear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Veronica! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team