Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ID.me

ID.me

4.1
id.me
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
See all photos
How would you rate ID.me?
grey stargrey stargrey stargrey stargrey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
This company does not typically respond to reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Safe and secure
June 17, 2025

It was a great service to use and secure environment it gives you comfort to know that you're information is secure you won't have to worry about anyone hacking into your personal information it's fast safe and secure

Date of experience: June 7, 2025
Florida
1 review
0 helpful votes
Follow Charles T.
Unfollow Charles T.
Share Review
Report Review

Horrible site
June 17, 2025

I went through too many steps in the verification process only to be denied access to the sites I need.

Date of experience: June 7, 2025
Texas
1 review
0 helpful votes
Follow Cecilia O.
Unfollow Cecilia O.
Share Review
Report Review

La mejor experiencia
June 17, 2025

Cuando inicie los pasos para hacer la identificación de identidad fue un proceso de tiempo pero con paciencia y dedicación logré obtener mi resultado recomiendo mucho la aplicación ID.me y el personal es muy amable

Date of experience: June 7, 2025
Macao
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

Highly recommended
June 17, 2025

Very easy to get started on and to set up Aldo like that they match your ID with a scanned picture of yourself to make sure it's accurate to the identification you scanned

Date of experience: June 6, 2025
Maryland
1 review
0 helpful votes
Follow Dionisio C.
Unfollow Dionisio C.
Share Review
Report Review

I'd.me verification information
June 17, 2025

Since I already have my account it's easy to access to get a new code if needed to update my records specifically filling for tax return yearly

Date of experience: June 7, 2025
Colorado
1 review
0 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Share Review
Report Review

I appreciate having a secure intermediary service like ID Me verify identity before granting you access to websites that store and maintain some of your most sensitive, critical information. The service makes good use of technology already in your possession (computer camera, cellphone) to swiftly but thoroughly vet you and send you on your way to do your intended business. Well done, ID Me.

Date of experience: June 6, 2025
Pennsylvania
1 review
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

I will be busy with video conferences for awhile, but I am glad I was able to open it so quickly. Like I said, I only used it once so far and it worked really fast for me. I do appreciate your interest in how I feel about IDme. I'll be using it quite a bit soon...

Date of experience: June 7, 2025
California
1 review
0 helpful votes
Follow Estrella M.
Unfollow Estrella M.
Share Review
Report Review

Great customer service
June 17, 2025

I was stressing out trying to figure out if i was applying to the correct one but i think i got it figured out lol

Date of experience: June 6, 2025
California
1 review
0 helpful votes
Follow Frisco B.
Unfollow Frisco B.
Share Review
Report Review

Similar to Login.gov
June 17, 2025

I tried to access ssa.gov, but was still not able to access the secure site even with login.gov nor id.me.

Date of experience: June 6, 2025
Alabama
1 review
0 helpful votes
Follow Gerald M.
Unfollow Gerald M.
Share Review
Report Review

Bad experience
June 17, 2025

Extremely BAD. After entering all my data, the site would not let me in. I believe this is a massive data scam.

Date of experience: June 6, 2025
Florida
1 review
0 helpful votes
Follow Cleveland B.
Unfollow Cleveland B.
Share Review
Report Review

It's a good feeling to get all the information that I needed and easy and trusting this service 100 percent

Date of experience: June 6, 2025
Washington
1 review
0 helpful votes
Follow Shelley C.
Unfollow Shelley C.
Share Review
Report Review

Not user friendly!
June 17, 2025

The sign in process was extremely difficult and not very clear how to proceed. Calling the number for assistance was also not helpful, I was just told there was a link for help. It took over two hours of trying to follow the procedure to sign in to upload the digital documents I requested. Several times it would give me an error message or take me back to the start. When I finally got the video call verification, the caller did not inform me the ID was completed and just ended the call without notice. I didn't know what to do next. I just felt like no one wanted to help me get my deceased father's records. Thanks for nothing!

Date of experience: June 6, 2025
New Mexico
1 review
0 helpful votes
Follow Janise B.
Unfollow Janise B.
Share Review
Report Review

Extra layer of protection
June 17, 2025

I feel better knowing that ID.me helps SSA protect my online account from unauthorized access. Highly recommend!

Date of experience: June 6, 2025
Texas
1 review
0 helpful votes
Follow Rommel A.
Unfollow Rommel A.
Share Review
Report Review

My experience.
June 17, 2025

Needed past information about past income and ss payments. Thats about all the information for the past 8 years.

Date of experience: June 6, 2025
Florida
1 review
0 helpful votes
Follow Fancy C.
Unfollow Fancy C.
Share Review
Report Review

The Best job
June 17, 2025

Amazing work and great well deserved keep up the great work, staying focused on this experience I wish there were more like this site

Date of experience: June 6, 2025
California
1 review
0 helpful votes
Follow Miguel C.
Unfollow Miguel C.
Share Review
Report Review

My experience with ID.me
June 17, 2025

Although it took a long time to gather up the information required I am so certain that this experience will pay off to events in my education and other dreams. With the system put in place I am confident security of ID.me

Date of experience: June 6, 2025
North Carolina
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Not happy with the process
June 17, 2025

Did not get a chance to use the sight before they suspended it I was just checking out the sight to see what service they had

Date of experience: June 6, 2025
California
1 review
0 helpful votes
Follow Mario P.
Unfollow Mario P.
Share Review
Report Review

Giovanni # 68
June 17, 2025

Really good very helpful good experience talking to the person the one check my I. D and my social card. Feel safe.

Date of experience: June 6, 2025
Texas
1 review
0 helpful votes
Follow Kenneth A.
Unfollow Kenneth A.
Share Review
Report Review

Good and professional
June 17, 2025

They're good and professional time wait is normal and I have a good time taking to the video call agent am greatful

Date of experience: June 6, 2025
Alabama
1 review
0 helpful votes
Follow DUSTIN S.
Unfollow DUSTIN S.
Share Review
Report Review

It was quick and simple
June 17, 2025

Excellent service and great quality sound and video! Very easy to use and it adds more protection from your identity getting stolen! I would recommend.

Date of experience: June 6, 2025