Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ID.me

ID.me

4.1
id.me
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
See all photos
How would you rate ID.me?
grey stargrey stargrey stargrey stargrey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Chase V.
Unfollow Chase V.
Share Review
Report Review

Totally recommend
June 17, 2025

Very easy-to-use, safe and secure. I was able to get direct access to my data and even apply for a ssc all from the comfort of my home with my smartphone.

Date of experience: June 7, 2025
New York
1 review
0 helpful votes
Follow una s.
Unfollow una s.
Share Review
Report Review

User friendly
June 17, 2025

Very clear and precise instructions. So much clearer than Login.gov. Instructions on Login.gov has lengthy instructions which sometimes hard to remember. ID.me has shorter instructions, I logged into, and had no issues.

Date of experience: June 7, 2025
Alabama
1 review
0 helpful votes
Follow thomas t.
Unfollow thomas t.
Share Review
Report Review

2 years of hell and frustration. This has been going on for at least a year. I have come to the conclusion that with the education of whoever did this program, they failed the course, probably never given, called common sense, and also a course call ed how to deal with older veterans.

Date of experience: June 7, 2025
Maryland
1 review
0 helpful votes
Follow Glenn C.
Unfollow Glenn C.
Share Review
Report Review

ID.me Setup
June 17, 2025

All very good.
I should be able to access state and federal tax accounts. I can see 3 years activity. I don't have medicaid or income supplemental accounts.

Date of experience: June 7, 2025
California
1 review
0 helpful votes
Follow Rasec G.
Unfollow Rasec G.
Share Review
Report Review

Desarrolllo
June 17, 2025

Fue exelente por la ayuda que nos dan gracias esto es para todas las persona que necesitan en algún momento

Date of experience: June 7, 2025
Alabama
1 review
0 helpful votes
Follow Imerian M.
Unfollow Imerian M.
Share Review
Report Review

ExperienciaID
June 17, 2025

Mue buena experiencia es muy rápida segura y confiable la recomiendo totalmente a las personas que necesiten esa información

Date of experience: June 7, 2025
Florida
1 review
0 helpful votes
Follow Erisbel G.
Unfollow Erisbel G.
Share Review
Report Review

Eficiencia
June 17, 2025

Muy buena rápida y eficiente con buen trato de las personas que hay trabajan 👍 ojalá se mantengan haci por siempre muchas gracias

Date of experience: June 7, 2025
Oregon
1 review
0 helpful votes
Follow Sean B.
Unfollow Sean B.
Share Review
Report Review

Secure and easy to use
June 17, 2025

Easy to use when established. More secure than a paid for password protector service. And you do not have to pay for this!

Date of experience: June 7, 2025
Texas
1 review
0 helpful votes
Follow LaRue E.
Unfollow LaRue E.
Share Review
Report Review

Finally got some answers.
June 17, 2025

Got disgusted waiting on representatives for IRS to give me an answer. Tried this and it worked. Brings I am 86 years old and a recent widow, I NEEDED HELP!

Date of experience: June 7, 2025
Tennessee
1 review
0 helpful votes
Follow Beverly G.
Unfollow Beverly G.
Share Review
Report Review

Joan upset
June 17, 2025

Difficulty and a different process if you had given prior notice of change the process would have been less difficult. Out of 4 providers in our practice one had been previously using this at another siite the other 3 had to do go through this new process

Date of experience: June 6, 2025
Hawaii
1 review
0 helpful votes
Follow Kimlien T.
Unfollow Kimlien T.
Share Review
Report Review

Email contact please
June 17, 2025

I like ID Me because it gives me a feeling of security. Yet I haven't not accessed into my IRS yet. Please tell me who is sitehabber.com.

Date of experience: June 7, 2025
Illinois
1 review
0 helpful votes
Follow Patrick M.
Unfollow Patrick M.
Share Review
Report Review

ID.me is so cool
June 17, 2025

Needed to do ID.me for IRS and SSA
Just do it
I will help free of charge
*******@msn.com
I am not joking Easiest government project I have ever been involved in!

Date of experience: June 7, 2025
Illinois
1 review
0 helpful votes
Follow Jennifer O.
Unfollow Jennifer O.
Share Review
Report Review

I'd.me is the sole blocker to getting my business done with the IRS. I am charged multiple fees to have to set up with a live agent (after holding on the phone for hours on end) just because I cannot access my online account as I'd.me toggles between account suspended and account verified but never allows access.

Date of experience: June 7, 2025
New York
1 review
0 helpful votes
Follow Jerad T.
Unfollow Jerad T.
Share Review
Report Review

Make this your standard of login!
June 17, 2025

Always makes you feel secure. Security is a good feeling to have these days. Using this is your portal. Can ensure Dad there's nobody else using your information. A nice feeling of ease when you're using something like this compared to a generic form of login or verification.

Date of experience: June 6, 2025
Nebraska
1 review
0 helpful votes
Follow Jean B.
Unfollow Jean B.
Share Review
Report Review

Was easy to do much like nongovernmental verification processes. No glitches. Straightforward and was not time-consuming

Date of experience: June 7, 2025
Minnesota
1 review
0 helpful votes
Follow Mitchell T.
Unfollow Mitchell T.
Share Review
Report Review

Secure id made easy
June 17, 2025

I have not liked how long I have had to wait for my tax return being told it would be 3 to 5 weeks and then have to do a verification id now have to wait agian

Date of experience: June 7, 2025
Texas
1 review
0 helpful votes
Follow Carmen C.
Unfollow Carmen C.
Share Review
Report Review

Good Experience
June 17, 2025

I had a good experience verifying my Identity with ID.me. It was a high quality service. They really helped me. Thanks ID.me

Date of experience: June 6, 2025
Tennessee
1 review
0 helpful votes
Follow Gideon A.
Unfollow Gideon A.
Share Review
Report Review

Use of ID.Me
June 17, 2025

Practically effortless, easy to access, easy to use, no problems…what else can I say…it either works or it doesn't, if you are looking 👀 for a pat on the back…you got it!

Date of experience: June 3, 2025
California
1 review
0 helpful votes
Follow Priscilla A.
Unfollow Priscilla A.
Share Review
Report Review

Total Satisfaction
June 17, 2025

The whole process was easy and made me feel safe giving my personal data. Although some steps had to repeat it was easybto go back and repeat.

Date of experience: June 7, 2025
Arizona
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Safe and secure
June 17, 2025

It was a great service to use and secure environment it gives you comfort to know that you're information is secure you won't have to worry about anyone hacking into your personal information it's fast safe and secure

Date of experience: June 7, 2025