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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very easy-to-use, safe and secure. I was able to get direct access to my data and even apply for a ssc all from the comfort of my home with my smartphone.
Very clear and precise instructions. So much clearer than Login.gov. Instructions on Login.gov has lengthy instructions which sometimes hard to remember. ID.me has shorter instructions, I logged into, and had no issues.
2 years of hell and frustration. This has been going on for at least a year. I have come to the conclusion that with the education of whoever did this program, they failed the course, probably never given, called common sense, and also a course call ed how to deal with older veterans.
All very good.
I should be able to access state and federal tax accounts. I can see 3 years activity. I don't have medicaid or income supplemental accounts.
Fue exelente por la ayuda que nos dan gracias esto es para todas las persona que necesitan en algún momento
Mue buena experiencia es muy rápida segura y confiable la recomiendo totalmente a las personas que necesiten esa información
Muy buena rápida y eficiente con buen trato de las personas que hay trabajan 👍 ojalá se mantengan haci por siempre muchas gracias
Easy to use when established. More secure than a paid for password protector service. And you do not have to pay for this!
Got disgusted waiting on representatives for IRS to give me an answer. Tried this and it worked. Brings I am 86 years old and a recent widow, I NEEDED HELP!
Difficulty and a different process if you had given prior notice of change the process would have been less difficult. Out of 4 providers in our practice one had been previously using this at another siite the other 3 had to do go through this new process
I like ID Me because it gives me a feeling of security. Yet I haven't not accessed into my IRS yet. Please tell me who is sitehabber.com.
Needed to do ID.me for IRS and SSA
Just do it
I will help free of charge
*******@msn.com
I am not joking Easiest government project I have ever been involved in!
I'd.me is the sole blocker to getting my business done with the IRS. I am charged multiple fees to have to set up with a live agent (after holding on the phone for hours on end) just because I cannot access my online account as I'd.me toggles between account suspended and account verified but never allows access.
Always makes you feel secure. Security is a good feeling to have these days. Using this is your portal. Can ensure Dad there's nobody else using your information. A nice feeling of ease when you're using something like this compared to a generic form of login or verification.
Was easy to do much like nongovernmental verification processes. No glitches. Straightforward and was not time-consuming
I have not liked how long I have had to wait for my tax return being told it would be 3 to 5 weeks and then have to do a verification id now have to wait agian
I had a good experience verifying my Identity with ID.me. It was a high quality service. They really helped me. Thanks ID.me
Practically effortless, easy to access, easy to use, no problems…what else can I say…it either works or it doesn't, if you are looking 👀 for a pat on the back…you got it!
The whole process was easy and made me feel safe giving my personal data. Although some steps had to repeat it was easybto go back and repeat.
It was a great service to use and secure environment it gives you comfort to know that you're information is secure you won't have to worry about anyone hacking into your personal information it's fast safe and secure
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

