On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For a simple person like me it's a bit overwhelming with a lot of hoops to jump through but I guess the security was worth it all as I don't worry about my identity being robbed now at all.
Hello Christopher! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
Safety first
That is a key word for this program
Very thankful for this
I like and help full of the time
Good work guys
Hello Daniel! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
It took awhile to get verified but I am happy now thanks.
Hello Richard! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Speaking with the representative was very smooth and easy. The etiquette, was very business professional while making sure I felt safe with giving my information.
Hello Adwoa! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
My experience with ID me went pretty fast. I was able to add my information and move on. I also spoke with someone when I had trouble due to my internet issue. I had the pleasure of speaking with someone via video call which also went well.
Hello Deborah! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
Good job... had good experiences... plus I guess we need this. Hope this helps
Hello James! Thank you for your 4-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Me atendió una agente super atenta y muy amable pero resulta ser que aún enviando mi ss y ID como quiera no fue identificado cosa que es ridícula porque al parecer llenar taxes a mi nombre es más fácil para otros que para mi persona. Nunca me resolvieron nunca me enviaron los chavos que eran de mi hijo pero nada a mi no me hace falta que lo aprovechen.
¡Hola Tania! Nos disculpamos sinceramente por esta experiencia. Por favor envíenos un correo electrónico a [email protected] para obtener ayuda. ¡Gracias! -ID.me Social Response Team
ID.me solved my problem about trying to get updated information to social security. Social security uses the 3 credit reporting agencies to gather information. Sometimes they have your information wrong. ID.me got my correct information and I was able to get my social security card to replace my card that was damaged. They are simple, straight forward, and they get the job done.
Hello Michael! Thank you for your feedback! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easier to use than I though. Went very smooth for me.
Hello Lynda! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
After trying to get on ID me myself my documents were not go through ID me assigned an operator to personally see that I was subscribed and got on to ID me. I D me took the time. To assign other personal employees to help me with the process they stuck with it until it was complete my sincerest things
Hello Arthur! We are glad that we were able to help. Thank you for your 5-star review. -ID.me Social Response Team
id.me works well as long as you are willing to jump through the same hoops over and over, just like being in the Army!
Hello Tom! Thank you for your feedback regarding ID.me. We sincerely appreciate your 4-star review and your service! -ID.me Social Response Team
Five stars, because my customer service representative was professional and very patient with me no matter how many questions I ask she was so calm it scared me, because I never had someone to speak with me in such a mild tone manner, my rep so calm she didn't show any signs of being upset or anger. If I had customer service representatives like this at all times I will always give 5 stars, however this is my first time giving a customer service representatives 5 stars. Again thank you so much ma'am keep up the good work, I wish I could talk to you and video chat with you again on a professional level
Hello Gloria! Thank you for sharing your positive experience with our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Worst experience I ever had. My problem is still not resolved. What do I do now? I can't get help from ID. Me or the IRS with this.
Hello Marvin! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Difficult to get set up, but worth getting it done.
Hello Sterling! Thank you for your 4-star review of our service, it is sincerely appreciated! -ID.me Social Response Team
Hello Robert! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Quick and easy to do
Had a very personable lady who verified my documents and was done within ten minutes.
Hello Joey! Thank you for your feedback regarding our service and member support agent. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I had great customer service very professional they answered my question in a very timely accord
Hello Jeffrey! Thank you for your 5-star review of our service, it is sincerely appreciated. -ID.me Social Response Team
ID me is a good idea to verify the identity in order to authenticate the real and and original owner of the ID holder
Hello Nathaniel! Thank you for your 5-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
It help me tremendously with my id got we're I needed to be
Hello Brenda! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback. -ID.me Social Response Team