On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Once I had ID Me qualifying for anything became a slam dunk. Prior to having it it was a drudge, but not anymore.
Inconsistent access. Although my ID has been verified it's not possible to access the VA Access website. That site claims my ID.me is not valid. Makes no sense and resolving the issue has proven to be impossible.
Hello Stanley! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Set it up without a hitch I'm happy to say. Short and painless to set up too.
Hello Robert! Thank you for your feedback and 5-star review of ID.me! We sincerely appreciate it. -ID.me Social Response Team
Initially somewhat difficult. However, some of the issues where lack of technology and first-time use. Which did not involve any conversation with an ID.me employee. (Hey that rhymes). After that all ID.me employees I dealt with where knowledgeable, processional and helpful. So, if we can do this for state benefits, job verification and other. Why can't we implement this for voting. This way dead people, dogs, cats, criminals, border crosser (illegal immigrants) and whoever else cheats can't vote. After all this is the most precious cival liberty we have. Otherwise, banana republic hear we come. Remember, TRUST but VERIFY!
One other thing I think I got cheated out of my unemployment extension weeks. Not you though. GO ID.me Thank, Raymond T Schirmer
Hello Raymond! Thank you for your 5-star review of ID.me! -ID.me Social Response Team
I need a i. D me and the ppls is very respectful and they are fast service
Hello Thomas! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Me encanto el trato y lo rapido que resolvieron mi problema
Hola Yanice! Gracias por su revisión de 5 estrellas de ID.me, ¡se lo agradecemos sinceramente! -Equipo de respuesta social de ID.me
The lady that helped me was awesome! I had no idea what to expect. She was awesome!
Hello MaryLou! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
Its not that hard to ID me. I'm not computer literacy but I made it. I used my Iphone to upload documents required.
Hello Kim! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
My experience was great I hope everything falls through & be in order so I can take care of my kids.
Hello Jaden! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Me gusto fue rápido y me ayudaron mucho Es fácil y es algo seguro para que no te roben la indentidad
Hola Claribel! Nos complace que haya podido completar con éxito el proceso de verificación de identidad. ¡Gracias por su revisión de 5 estrellas de ID.me! -Equipo de respuesta social de ID.me
I don't have any bad experiences with it, and I love the way the survey starts…"to tell how much you love me"
Hello Da! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
Very helpful employees. I love the call back feature opposed to waiting on the line for long periods of time.
Hello Michelle! We sincerely appreciate your feedback regarding our customer support representatives' performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Not solution my problem my weekly pay no have information
Hello Maritza! We sincerely apologize for the difficulty you have experienced with the identity verification process. We are happy to help. Please send an email to [email protected] for assistance. We look forward to hearing from you. ID.me Social Response Team
I am very pleased with the security measures that were in place during the verification process in order to make sure " I was me." Not only that, but I was surprised that when I went to create another online account with a different government agency, I received a prompt allowing me to connect my newly created account with my already existing ID me account, and I didn't need to go through the verification process again. I just clicked the yes button and ID me created the account for me. Once you go through the process, and believe me, you'll be happy that you did. Life on government websites. I. E. IRS.gov or DMV.com e. T. c anything that requires extra verification. All you need to do is go through the process once and you're done! Great Idea!
Hello April! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A whole month of waiting and still no resolution!
Had to suffer and find another way.
Hello Ynauda! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
This is a very good service. They make it easy to understand with simple steps to confirm your identity and it's fast. Keep up the great work.
Hello Fred! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback. -ID.me Social Response Team
Hello Ida! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The 3 week wait to get a live person was very frustrating. However, when I was connected to a live person( John) he was extremely helpful.
John said NY unemployment probably would take another 14-15 days. It's 14 days today. Hopefully he was right and I'll start to get my unemployment checks soon.
Hello Barb! We sincerely apologize for the difficulty you have experienced with the identity verification process. We are happy to help. Please send an email to [email protected] for assistance. We look forward to hearing from you. ID.me Social Response Team
My screen is still locked i can't move forward with my claim so i can start receiving my colorado unemployment.
Hello Catherine! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Resolved an issue I had quickly and efficiently. Showing integrity and honesty.
Hello Edward! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paul! We are glad that this process was quick and easy! Thank you for your 5-star review of ID.me. -ID.me Social Response Team