On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was quick & easy. Just make sure you have all your documents available. The personal I spoke to was very nice and patient. I am glad they are doing this because my identity was stole thru unemployment back in August.
Hello Tawana! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It would not take any of my id the way it was asked for. I had to finally call for an appointment Horrible experience both this year and last year.
Hello Marjorie! We sincerely apologize for the difficulty you have experienced with the identity verification process. We are happy to help. Please send an email to [email protected] for assistance. We look forward to hearing from you. ID.me Social Response Team
The man that helped me was hands down one of the sweetest souls ive met he was super polite very attentive made sure i understood everything explained every very well I think his name was gareld sorry if the spelling is wrong or if there isnt even anyone named that but he was amazing!
Hello Marissa! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The identity validation service was amazing and the agent very friendly.
However, after completing the process, it has not been possible for me to access the website to pay my taxes.
Hello Johnathan! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
It was quite awesome the representative was still kind spoke very well I understood everything he was saying very professional he did a very exceptionally wonderful job and getting my identification
Hello Sheila! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Pues me parece muy segura confiable y muy sencillo para hacer son amables y atentos
Hola María! Gracias por su revisión de 5 estrellas de ID.me, ¡se lo agradecemos sinceramente! -Equipo de respuesta social de ID.me
The experience was a good one considering it was my first endeavor into the world of identity verification for remote work. Already, I see the benefit of ID.me compared with others I work with, but the integrity of the various process requires more time to form an opinion worth bragging about or ranked achievements. I chose 4 stars for reasons best explained through my faith, I am a Christian, and challenged by my degree, with a B. A. in Psychology. The Stages of Grief many people in the field of psychology know about are a good example of how society tries to barter for happiness and love in a world they don't trust; the bartering stage is what a person must manage while waiting to see if the pictures of the documents they uploaded are accepted or not. Too many people will stake their life on their personal mind manipulations with each other seeking positive reinforcement through technology and verbal validation, and too many are leading our children astray: "I do not consider these acts/deeds/beliefs to be honoring their mother and father or mine/ours. Reference 2 Corinthians 6:7." Therefore, following my method of responding to these surveys used to quantify my emotional value, I follow The Ten Commandments. Five stars would have meant that I felt the system of ID.me protected individuals prone to overembellishing their personal powers, and thus would minimize the potential for disgruntled attitudes and the need for a compliance department to field their righteous complaints. Truthfully, I don't think ID.me will ever be able to succeed in such a venture without human intervention which is why they still got a 4 star, "Observe your Sabbath day, every week. Just as the Lord took a day of rest after creating all the heavens and the earth, so must you." Completing the process with a video conference call with a real person who asked me to hold up the pictured documents for her to inspect, covered any question marks with the review process. Thank you.
Hello Kirsten! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback!. -ID.me Social Response Team
This was a very easy process to complete. The interviewer was polite and assisted in completing the process.
Hello Dan! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Customer service is excellent I'm hope
Everyone get that's service thanks so much
Hello Noah! Thank you for your feedback regarding our customer service. Thank you for your 5-star review. -ID.me Social Response Team
Excellent transaction and
Professionalism by the lady customer service rep. That l saw on my screen as she did her security checks
Hello Richard! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was simple and the assistants from the ID.me worker made the process simple and to the point.
Hello Avery! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
I learned about this when I was buying my house... I can get all kinds of information quickly and protect my Tax refund! I am very pleased with it
Hello Sean! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Hello Wayne! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
GoodMinnesota donations for the three-term Republican — ranging from $5 to $5,800 — have poured in over the last two years from both Republicans and Democrats, business owners, companies big and small and Native American tribes.
Cheney voted to impeach Donald Trump after the Jan. 6 attack on the U.S. Capitol and has taken a lead role in the select committee in Washington investigating the president's role in what happened that day. Her opposition to Trump has put her in a precarious position with her own party, with polls showing her trailing her top primary opponent Harriet Hageman, an attorney endorsed by Trump
No one contacted me about my account yet, still waiting on help.
Hello Richard! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
It was a wonderful experience. Though it was new for me, they explained everything to me patiently and slowly due to my accent in English and my lack of computer skills. I highly recommend them for any other customer as they are very knowledgeable to teach you how to get to the point. In general, I was very content and satisfied with them.
Hello Runak! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback. -ID.me Social Response Team
Hello Ray! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback. -ID.me Social Response Team
You guys took too long when somebody is unemployed to get their unemployment claims giving me the runaround y'all are so horrible. I still haven't had my money thanks to y'all.
Hello Byron! We sincerely apologize for the difficulty you have experienced with the identity verification process. We are happy to help. Please send an email to [email protected] for assistance. We look forward to hearing from you. ID.me Social Response Team
¡Hola Rocio! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike! We are glad that your ID.me verification has made it easier to access the Veteran's Affair website. Thank you for your 5-star review of ID.me. -ID.me Social Response Team