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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had the worse experience one could imagine. I had several issues with their website on 3 levels and stages and it it IMPOSSIBLE to speak with a person! Whenever you email an issue, their automated system assumes what you need and tells you to resubmit via their system without even understanding your issue or question. I took me 6 weeks before they finally gave me a person's name and number and when I finally spoke with her, she immediately resolved the problem. Meanwhile, my unemployment claim had been delayed already for several weeks because my identity could not be verified!
To make matters worse, when my identity was verified, the woman said I was "all set" forgetting that someone else would need to contact me to verify me thereby causing my claim to reject yet again until I was able to speak with this person. It and ID.me was a total nightmare!
It was easy just be patient because it may take some time to receive your amended tax return
Hello Quincy! Thank you for your 5-star review of ID.me! It is sincerely appreciated. -ID.me Social Response Team
Excelente, muy rĂ¡pidos y claros a la hora de explicar el proceso
¡Hola Viamny! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarĂa ofrecer un comentario adicional, por favor mandanos un correo electrĂ³nico a [email protected].
I'd me gives me the access to gov sites to make easier to do business
Hello John! We are glad that your ID.me verification has made accessing government sites easier. Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick, professional, easy to complete as I had all necessary documentation. Reassuring to know extra level of security is in place re I. D theft.
Hello Sheri! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I am happy to be identified hopefully this will make my life easier the interviewer was exceptional and helpful when I did not understand the language.
Hello Ramonita! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was a little clunky and long-winded to
Set up, but once I did logging in to social security only takes me about 15 seconds now.
So the hassle of setting up the account was well worth the time saved over the long run.
Hello Michael! Thank you for your feedback as we are always trying to improve our member experience. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
I had problems getting into my email because I made double two accounts and they help me decide which account I needed to keep by suspending the other one but they always kept me informed and allowed me to make the choice I wanted to with the accounts very curious and coming
Hello Shawna! We are glad our team was able to assist you with this process quickly and efficiently. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
I finally had a video chat to get access to my old account hopefully this email will explain what I need to do
Hello Wesley! Thank you for your 5-star review of ID.me, it is sincerely appreciated! Please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
I actually had to do this twice for some reason. Either way, both times the representative was cordial and the process was sort of easy. The folks working there are just doing their job and it's certainly not their fault that the IRS is backlogged so bad so cut them some slack.
Hello Sam! Thank you for your 5-star review of ID.me and our member support representatives! -ID.me Social Response Team
I had a problem with the irs not loading after my identity was authenticated. I reached out to ID.me and the person was able to explain to me that I needed to use a different browser. After months of waiting and stressing, it finally went through. If the ID.me person wouldn't have taken time to look over my email and everything I would still be waiting. Also the process of originally verifying my identity was very easy and quick. All around amazing experience so thankful for caring and helpful people out there!
Hello Shawna! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your feedback regarding our service and for your 5-star review of ID.me. -ID.me Social Response Team
I had problems at first but once i got a refree expert it was great how they helped me thru the process.
Hello Carolyn! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
When I 1st tried the process, I had trouble uploading various documents for acceptance but after trying several times, the program somehow became easier & I was able to complete the process. Once accepted, the information is used for other government programs so it's most useful to go through this entire set-up since it speeds things up for the other programs.
Hello Barbara! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
They really helped me out, John was totally professional and in timely manner resolve my issue...
Hello Calvin! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID-Me is definitely a process and takes more than a minute. Although that's kind of a pain, I feel pretty secure using this process.
Hello Barbara! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
It was simple, secured, and face to face experience online. I had a chance to see the person that handled the call.
Hello Latonya! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback. -ID.me Social Response Team
I had an issue with creating an ID with the IRS. Help from ID.me was really great.
Hello Afzal! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very understanding team they will reply on time and I never had such a good experience
Hello Sharon! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I'm sure it's difficult to verify anyones identity via text. My fingers are hurting, but it could be worse. I never got to even speak with the company I needed-was this a scam or a waste of my time? You don't want my identity, it's garbage. I came here for help. Didn't get it.
Hello A. H.! We sincerely apologize for any difficulty you have experienced with the identity verification process. We are happy to help. Please send an email to [email protected] for assistance. We look forward to hearing from you. ID.me Social Response Team
ID.me makes me feel safe and secure when submitting my personal information to either government websites or corporation websites.
ID.me provides accurate instant troubleshooting.
Hello Lisa! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gerald! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] if you still require any help or have any additional feedback. We look forward to hearing from you. -ID.me Social Response Team