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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I used ID.me in response to an IRS identity verification letter I received and I found the online system was very user friendly and had many safe- guards in place to ensure your personal information was protected. I would highly recommend this service to anyone.
No desesperarse y tener paciencia todo con calma y lograrás tu objetivo mucho ánimo y suerte a todos los que están este proceso
¡Hola Camilo! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
TENGO MAS DEVUN MES TRATANDO DE QUE ME AYUDEN A ENTRAR A MI PERFIL PARA CORREGIR EN MI DOMICILIO PARA PODER CONCLUIR LA VIDEOLLAMADA QUE SE QUEDO A MEDIAS POR ESA RAZON. CUANDO ESTOY EN ¨¨Como le podemos ayudar¨´ le oprimo al boton y no pasa nada ni tampoco me dan ninguna opcion. No se que pasa. Ya me canse de poner reportes que son vontestafos en 2 o 3 dias muy mal servicio. Necesito que compartan esto con Texas Workforse me lo pidieron cuando LLAMÉ. Que ellos necesitan compartan toda estav nformacion para que ellos me puedan ayudar.
¡Hola Leticia! Lo siento por la inconveniencia que estas experienciando para arreglar su dirección. Queremos ayudarle a resolver el problema. Un representante de nuestro equipo se puso en contacto con usted por correo electrónico. Por favor responda lo más pronto posible. Muchas gracias por su tiempo y ¡esperamos escuchar de usted! -ID.me Social Response Team
The representative was very detail with all my documents given to ensure my benefits expedited in a timely fashion. Thanks again!
Hello Alfie! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I ran into a glitch, but your fantastic staff got it fixed pronto! I now feel that my identity is much better protected. Thanks for all your help, ID.me!
Hello Christine! We sincerely appreciate your 5-star review of our service and member support agents! -ID.me Social Response Team
ID.me makes it so easy to prove your identity online very quickly. I highly recommend it and will use it again when the opportunity presents itself!
Hello Yvette! Thank you for your feedback and recommendation! We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The application on the site was straightforward but, most importantly the list of acceptable documentation for the process was concise and easily comprehensible for the average foreign resident. The second phase involving the interview was also uncomplicated. I was assigned an interviewer quite promptly who was courteous and efficient in completing verification. He was also open to any and all questions I may have had regarding ID.me. I would call ID.me an invaluable asset for secure verification of one's identity.
Hello Paul! We sincerely appreciate your feedback. We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Making the application from the UK was easy and the web site was moderately clear as to document provision. Face picture selfie was challenged but once I made contact with an agent he was extremely professional and after we landed on zoom as our contact method (he managed the switch very well) the remaining questions and document sharing was very easy. An excellent service.
Hello Graham! We are glad that this process was easy! Thank you for your feedback and 5-star review of our service. -ID.me Social Response Team
Very informative and helpful, one of the life support service ID.me provides us.
When we use it we find the value of it.
Hello Venkata! Thank you for your review of our service. We appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was very difficult to get around the site. I guess it doesn't help that l. M 68 yrs old and not very computer savvy. I guess l got ID'd. L really dont know.
Hello Pamela! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
The rep was quick and helpful with asking for items needed
Hello Saunta! We sincerely appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I'm happy and great experienced with verifying my ID.me account
Helo Tashauna! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I HAVE SEVERAL SITES THAT USE ID.ME AND IT IS SO CONVENIENT TO USE IT TO LOG IN! I NEVER USED IT UNTIL 2 YEARS AGO BUT HAS SAVED ME SO MUCH TIME SINCE I JOINED! THANK YOU ID.ME!
Hello Lewis! We are glad that your ID.me verification has made online access easier. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great way to make sign in safer, easier and faster. Signing up is straight forward and the staff very helpful.
Hello John! We are glad that your ID.me verification has made online access easier. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The process was smooth once you know what documents you need to provide. My main concern is how secure is this thing. It better have some golden China wall security.
Hello Huey! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent in every way. Love the steps required to access my information.
Hello Juan! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Very helpful and secure, thanks to ID.me I could take get all My official and personal documents from the federal and state agencies
Hello Lisa! We sincerely appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Initially, I prepared all the documents needed for the verification. Then uploaded them. I have to wait a little longer in the queue because of the number of people waiting to be served, which is understandable. The Referee is very polite and soft-spoken. Great experience, fast service.
Hello Alberto! We are glad that you were able to verify your identity quickly and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Well I want to thank you for helping me with my ID ME account, I had a hard 2 months trying to get everything done, but I thank you for everything you did and the support you show me throughout this time
Hello Mildred! We are glad that you were able to successfully verify your identity! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cynthia! Thank you for your feedback and recommendation. We sincerely appreciate your 5-star review. -ID.me Social Response Team