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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hi my name is Melissa B. I am here to go through the ID me process so I can get my identification back. I'm not really sure how to go about this whole process other then interviews that are virtual and a lot of paperwork to fill out over the Internet. I'm doing this so I can apply for unemployment hopefully the process is easy so that I can go forward with continuing forward with my new goals in life. I can tell you now though it would've been really nice to figure out how to have a guidance in to where you start off with ID me. That is probably been my hardest thing so far but I am very grateful that they do have ways out there for people to find identity. So for that Thank you!
Hello Melissa! Our team is here to help! Please send our team a message at [email protected] for assistance. We look forward to hearing from you. -ID.me Social Response Team
My experience was to let them know that I am who I say I am and I think that whoever came up with this ideal was a very good ideal
Hello Itis! Thank you for your feedback regarding ID.me. We appreciate your 5-star review. -ID.me Social Response Team
ID.me is a great way to get access to IRS about your taxes. It quick and efficient. You just upload your driver's license and take a selfie.
Hello Carol! Thank you for your feedback regarding IDme. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
ID.me is the click you hear on the lock that is protecting what is yours. Extremely user friendly process providing security and peace of mind from identity theft. And another great thing about this service... is it's free.
Hello Shawn! Thank you for your 5-star review of ID.me, we sincerely appreciate it! -ID.me Social Response Team
It was good. Different. Very unexpected. But it worked out for the best.
Hello Martin! Thank you for your feedback regarding the identity verification process and your 5-star review of ID.me. -ID.me Social Respons Team
It was so easy registering for SDI. I was dreading applying on line, but it all went well.
Hello Jacqueline! Thank you for your feedback regarding the identity verification process and your 5-star review of ID.me. -ID.me Social Respons Team
I had a very hard time trying to get my forms of ID okayed... kept trying multiple times. It was very difficult to get ahold of someone to talk to. I did do a chat with someone named DJ... who at least trying to be of help. I got stuck when the site asked for a second phone number... my husband finally put in his phone number and my IDs. Then it was accepted. If it wasn't for him... I would probably still be trying to upload my IDs. Either they should have a person you can talk on the phone or they should be very specific as to the second phone number. It was a very frustrating experience for me.
Hello Anne! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
It was a great experience as I was already unsure about it the staff were great understanding and patient helpful
Hello Rene! Thank you for your 5-star review of our service and member support agents! -ID.me Social Response Team
The uploading of documents is ridiculous and the wait time for an agent could be improved. Not the fault of the agent
Hello Jennie! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] if you require any assistance with your ID.me account or verification. We look forward to hearing from you. -ID.me Social Response Team
They are a quick and easy verification processing company! They have other simple affective ways you can rely on to verify, rather if the self-service option or chose to video call with a live agent. Good luck with your Returns, I HIGHLY RECOMMEND filing through TURBOTAX. INTUIYR
Hello Keezzy! We are glad that you were able to verify your identity quickly and with ease. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Lite n I liked it never really did this it was different but I just hope y'all can speed the process up a little faster
Hello Kenneth! Thank you for your feedback and your 5-star review of ID.me. -ID.me Social Response Team
Takes too long. People need faster turnaround when applying for benefits
Hello Ruthann! We sincerely appreciate this feedback as we are constantly trying to improve our member experience. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Very good and got things done took he's time to help me the communication was good straight to the point
Hello Jacqueline! Thank you for your review of ID.me and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
Excelente servicio, muy buen trato con amabilidad y respeto. Todo en orden.
¡Hola Jessica! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I had a problem initially following the prompts to take pictures because I didn't allow permissions for my browser to access my camera. I did have a live webcam interview with a wonderful representative who was based in Massachusetts who was very helpful, patient and knowledgeable.
Hello Douglas! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I am a retired person. InitiaIly I was quite hesitant to sign up for the access to my account with the IRS, since I thought that the whole process would be quite complicated and I may not be able to complete that by myself, and that I may have to ask one of my adult children for assistance. When I started to respond to all the prompts, I sailed through without any problem. Thank you very much for the great software setup.
Hello Syed! We are glad that you were able to successfully verify your identity. Thank you for your feedback regarding the identity verification process. -ID.me Social Response Team
I must encourage people to use ID.Me for the Identity review. It is so easy and fast.
Hello Angeles! Thank you for your review of the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was too complicated. Nobody to call to help you. You have to wait a couple days before you would get a response by email. And I don't like doing things by email
Hello Jim! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
My experience was horrible until a agent finaly helped me. I waited for one year and 6 months to finally get help from an agent my account was locked I lost out on all my P u e d money because I was working and I'm still fighting to try to get my money if this would have got resolved maybe 2 months after my problem started it would have been a hell of a lot better for me
Hello Christine! We sincerely apologize for this frustrating experience. If you still require assistance, please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team