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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was having a hard time with IDme. The staff was very helpful and very pleasant! They were able to get me pointed in the right direction. Very professional staff
Hello Ian! We sincerely appreciate your feedback regarding our customer support representatives' performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The staff was wonderful and very professional I would recommend it anyone. Finally a good system in place.
Hello Jafet! Thank you for your 5-star review of ID.me and our member support representatives! -ID.me Social Response Team
I am not a computer savvy but I was bale to follow instruction with some struggle but managed to wing it out.
Hello Ofelia! We are glad that you were able to successfully verify your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Took a long time but we finish! I tried to complete at work on my break and unable to complete! Had my daughter come over to help! She works on the computer better then myself!
Hello Kathryn! We are glad that you were able to successfully verify your identity. Thank you for your review of ID.me. -ID.me Social Response Team
Awesome communication with ID.me and the steps and directions were clear and easy to follow.
Hello Mohammad! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Satisfaction Guaranteed! I strongly support ID Me... besides it's for your own security. Avoid scams or fraud and rest peacefully.
Hello Corey! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was so easy and done in just a few minutes. I was concerned that it was going to be difficult. All I needed was my diver's license and passport and a live video chat.
Hello! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had an opportunity to interact with Agent to get my log in credentials. The discussion went through smoothly and to the point. The entire session was over within a short time than I expected. The agent was very courteous & co operative during the course of discussion.
Hello Rajagopal! Thank you for your 5-star review of our service, we sincerely appreciate your feedback. -ID.me Social Response Team
Everything was simply explained as 123, It tells you whatever needs to be done.
Hello Jay! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I do not have a smart phone or any phone that can help with id me. I am lucky my son was visiting from no. Carolina that day so he did all this for me.
Hello Patricia! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] if you require any assistance with your verification or account. We look forward to hearing from you. -ID.me Social Response Team
I want to to received everything I'm supposed to receive from them in good terms this year in I had a good experience
Hello Travis! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Well, I dunno. I was trying to review a part I bought, and it linked to one of my websites... which I didn't really want it to... and it wouldn't let me CHANGE THAT.;[
Hello John! Our team is here to help! Please send our team a message at [email protected] for assistance. We look forward to assisting you in removing your information from any partner you did not wish to grant consent to. -ID.me Social Response Team
Easy to use and secure. The sign-up was easy and the staff were very helpful. I definitely recommend!
Hello Thomas! We sincerely appreciate your feedback regarding our customer support representatives' performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I thought it would have been alot more difficult than it was. It was an awesome and professional experience!
Hello Jessica! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
I needed to establish my credentials to enrol online with the Social Security Administration (SSA). I found a confusing array of means and methods offered, perhaps not all of them legit. Scrolling over several days looking at options, I landed on ID.me. Read a mix of reviews, some quite negative, as you do. Gave it a try anyway. I found the application was straightforward and logical, with information links at each step of the process readily accessible and the instructions easy to follow. I ran into a problem midway with a supporting document, my passport had expired. I sought clarification via email and received a "sorry" reply less than two hours later, even though local time there was in the wee hours. I followed up with a suggested alternate photo document for a work around, and again, received a response within hours, this time in the affirmative. Document transfer, review, approval and invitation to the video call ID confirmation interview followed within a day or two. During the video call the agent was unable to read one of my documents as held up to my low-resolution video camera, and waited patiently while I borrowed and installed a better camera from another computer. Once that was settled and ID verification completed, log on to the SSA website was easy. I was able to complete and submit my application online in days rather than wait over a month to start the process with a scheduled phone teleconference. Excellent all-around experience, I highly recommend this service.
Hello Stephen! We sincerely appreciate your feedback regarding the identity verification process. We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
The sign up process was very easy and the verification was quick! I was pleasantly surprise, and i did not have to download any documents!
Hello John! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had tried to submit my claim strictly online but I was unable to complete the ID me portion to be able to access my application when I couldn't do that and I submitted the information required for a video call the process went smoothly I was able to upload my documents easily the site that you're directed to gives you a countdown which is great it keeps you updated on what's going on on your call and the representative was really friendly and helpful the hardest part was figuring where to hold the card in front of my face so that she could ID me! LOL
Hello Karen! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
Everything was decent and in order! I have no complaints and found it to be secure and safe. Being a person who has had my identity stolen and used, I think highly of Id.me!
Hello Akimible! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
I had a professional experience that was easy to navigate and overall I did not have any problems or issues
Hello Keaven! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steed! Our team is here to help! Please send our team a message at [email protected] for assistance. We look forward to hearing from you. -ID.me Social Response Team