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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My information was gather in a timely manner and it was correct.
Hello Mary! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A site u can trust. It's important to be at ease when being online and sites lite this one give some what of security. Thank you guys.
Hello Marisol! Thank you for your positive review of ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
I think that you can send ads about this program. Send it out to company's for their business. Make it something that the DMV can use.
Hello Lisa! Thank you for your feedback regarding our service. We sincerely appreciate your review. -ID.me Social Response Team
They are very helpful and help me with and filling out the paperwork and how to do the photo for the id
Hello Jannie! We are glad that you were able to verify your identity successfully with the help of our member support agent. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had a little problem but got help right away thank you for the fast response to me
Hello Sabra! Thank you for your feedback and 5-star rating of ID.me. We sincerely appreciate your review. -ID.me Social Response Team
Customer Service outstanding
Patient very professional and knowledgeable about the phone and it's camera so patient and follow up email was sent to make sure everything was addressed Thank you
Hello Marlene! We are glad that you were able to verify your identity successfully with the help of our member support agent. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process to ID.ME is simple and easy. My only problem was that I got several outside calls and this caused me to have to repeat a step. I would suggest to notify people not to call for 5 minutes.
Hello Ruben! Thank you for sharing your experience with our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I find it good with one question and a suggestion. Question - I checked to upload images of my passport card but why it leads me to upload my driver's license instead? I chose my passport card was this is the only piece of ID that was not comprised (my passport book was compromised too), Suggestion - I was sitting too far from the webcam and I didn't notice the note on the bottom of the screen asking me to sit closer until quite sometime later. I think it would be better to have the warning in RED and in the middle of the screen so it cannot be overlooked.
Hello Martina! Thank you for your feedback and 5-star rating of ID.me. We sincerely appreciate your review of our service. -ID.me Social Response Team
Easier than believed and much simpler using my computer and my phone
Hello Roderick! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Put in military info to get Verizon phone discount. Easy to fill in blanks and quick response.
Hello Carolyn! We are glad that you were able to successfully obtain a discount using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was quite simple even for a 75 year old
Hello Alfred! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me -ID.me Social Response Team
Huge issue logging on; bottom line, they needed to connect my account with my "user name of the pass" to my "user name of the present". When I had issue logging on I reached out to support and they assisted. My contact was "Aaron".
His assistance much appreciated. I was going through a difficult time and "he was great". Being on the customer service side and helping folks with issues and concerns, his responses to me was "like looking in a mirror". His responses and line he took was just as I would, provide the information and directives and open the door for communication. "Great Job".
Hello Sophia! Thank you for your review of our service and our member support representative. We appreciate your 5-star rating. -ID.me Social Response Team
UPDATE: 3 Days later...
Received an email response to my message from 3 days ago to EDD inquiring about the error message I kept receiving after entering my DL number. EDD apparently was having an issue with their online system in verifying information through the CA DMV database. But that the issue has been finally resolved and I could continue with the registration process. So I tried registering again and it finally worked! But I still think the process of getting verified via ID.me was not exactly a seamless experience for me as I had to do it through a video call with a referee since my mobile number was giving ID.me an issue to verify me the 'fast' way using my biometric data and there wasn't an option to use my landline home phone since it cannot receive texts. So I will only deduct 1 star.
***PREVIOUS REVIEW (3 Stars)***
Even after carefully following all the instructions in validating my identity via ID.me using two primary documents, and then successfully being verified by ID.me, the info they shared with the EDD government website (my SDI Online account) apparently was not enough when trying to register as a claimant. Kept giving an error message (code: E313) during claimant registration so now I will end up doing everything by mail anyway. And it will take 2-4 weeks just to get the form mailed to me causing a huge delay. There should be an added tip from EDD to make sure to register an account with them way ahead of time before submitting your claim to help offset the these possible delays.
I revisited the id.me website to reverify our affiliations (military retiree with spouse and as a student). Their website is very easy to navigate. Many associate ID.me with verifying military affiliations. ID.me offers these great discounts to those who step up to serve in the following fields: military, students/alumni, nurses, healthcare, teachers, first responders, and government. These exclusive discounts are wonderful. You can put even more money back in your pocket when used with their cash-back options.
I used the Lowe's discount on my purchase today and earned cash back. I purchased my gift card, which I used to pay for my purchase, using a sale price, and saved double on my purchase. Thank you, ID.me, for these wonderful deals for all those who serve!
Hello Lisa! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review of ID.me. Thank you for your service. -ID.me Social Response Team
It was a great experience I had with you guys and great customer service thanks for everything!
Hello Don! Thank you for your review regarding our service and member support experience. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
They were great and kind to me I'm giving them 100 in helping me when I need it I gave u all ur stars cuz u Need it
Hello Melinda! We sincerely appreciate your feedback and thank you for your 5-star review of our service! -ID.me Social Response Team
Using ID.me. Have given me peace of mind knowing that my identification is safe on this platform...
Hello Professor Jihad! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the security of our platform. -ID.me Social Response Team
I'm a teacher, so I uploaded a redacted version of my contract so salary info was kept private. Submitting my proof of membership and the approval process was under 30 minutes. It was probably shorter than that but that's when I checked my status on the website and saw that I had been verified.
Hello Tamaika! We sincerely appreciate your feedback! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Representative was very knowledgeable & polite. He made my interview pleasant.
Hello Angela! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melvin! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team