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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Excellent Easy Fast. This was easy to navigate and complete. I feel very secure with the application and know that the IRS not only collects taxes but watches to make we are protected from fraud.
To whom it may concern I had a zoom call with ID me. And the gentleman who I spoke to told me someone would get back in touch with me while I was receiving email I'm still waiting that was 2 months ago so to say my experience is very frustrating and disappointing that's how I rate you guys they had nothing less than a one star if there was a half or a quarter I probably would have took a quarter store I'm sure you guys can do better thanks
Hello Eugene! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Quick and easy instructions for a terrific nice benefit for service members. Thank you so much.
Hello Russell! We are glad to hear about your positive experience with ID.me. We sincerely appreciate this feedback! -ID.me Social Response Team
Ok the process takes long to load on the computer. I'm not sure why I have verify when the irs has had my tax returns for 6 months
Hello Frederic! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
I have been trying for almost 3 months (May 2022), to correct a technical mistake with the website, because I am unable to receive any emails from this website, in spite of everything I have done.
This is important because I've been trying for almost 3 months, to verify my identity so I can receive state benefits in the form of unemployment.
They are absolutely the most awful company I have ever dealt with. Someone said it better, "a bunch of robots & a bunch of predictable generic answers and articles and not a person you can speak to about the stuff that falls in between".
It's been beyond exasperating. A company who does 73 million in business but doesn't have a customer service department worthy of any star. What is a person to do? The online customer service group is simply atrocious, non existent and useless to be honest.
Trying to find alternate way to get verified because waiting for these guys is crazy stupid and a waste of my time. Thanks a lot for nothing ID.me. You're screwing me out of much needed unemployment assistance. Ugh
Hello Maruxa! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I am not computer literate and got help from your agent's to complete the id me application for my protection
Hello Martin! Thank you for your 4-star review of ID.me and our member support representative! -ID.me Social Response Team
It's been a few weeks now, so this won't be lengthy. I had trouble getting into my account and the lady representative helping, was the kindest soul, so patient and stayed with me on the phone until problem was resolved. She even stayed on the phone to make sure I could still log back on with the current new problem resolution. Very helpful for the non tech that I am.
Hello Kathy! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very simple to verify and use service. I am extremely happy with the service. Simplitcy is awesome.
Hello Ken! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
关于本人收到国税局的通知、要求视频通话、视频通话时长10分钟左右、视频通话中验证证件、社安卡、身份证等、已经处理好、谢谢！
你好！感谢您对 ID.me 的五星级评价，我们衷心感谢！ -ID.me Social Response Team
I was greatly to learn about about the business about iD and they help my business right and thanks a lot
Hello Steed! Our team is here to help! Please send our team a message at [email protected] for assistance. We look forward to hearing from you. -ID.me Social Response Team
I was having a hard time with IDme. The staff was very helpful and very pleasant! They were able to get me pointed in the right direction. Very professional staff
Hello Ian! We sincerely appreciate your feedback regarding our customer support representatives' performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The staff was wonderful and very professional I would recommend it anyone. Finally a good system in place.
Hello Jafet! Thank you for your 5-star review of ID.me and our member support representatives! -ID.me Social Response Team
I am not a computer savvy but I was bale to follow instruction with some struggle but managed to wing it out.
Hello Ofelia! We are glad that you were able to successfully verify your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Took a long time but we finish! I tried to complete at work on my break and unable to complete! Had my daughter come over to help! She works on the computer better then myself!
Hello Kathryn! We are glad that you were able to successfully verify your identity. Thank you for your review of ID.me. -ID.me Social Response Team
Awesome communication with ID.me and the steps and directions were clear and easy to follow.
Hello Mohammad! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Satisfaction Guaranteed! I strongly support ID Me... besides it's for your own security. Avoid scams or fraud and rest peacefully.
Hello Corey! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was so easy and done in just a few minutes. I was concerned that it was going to be difficult. All I needed was my diver's license and passport and a live video chat.
Hello! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had an opportunity to interact with Agent to get my log in credentials. The discussion went through smoothly and to the point. The entire session was over within a short time than I expected. The agent was very courteous & co operative during the course of discussion.
Hello Rajagopal! Thank you for your 5-star review of our service, we sincerely appreciate your feedback. -ID.me Social Response Team
Everything was simply explained as 123, It tells you whatever needs to be done.
Hello Jay! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I do not have a smart phone or any phone that can help with id me. I am lucky my son was visiting from no. Carolina that day so he did all this for me.
Hello Patricia! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] if you require any assistance with your verification or account. We look forward to hearing from you. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gerald! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team