On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
As Soon As A Ticket was put in for help, within two days, an ID. Me team member reached out to me, and a couple of days later, New Jersey Dept. of Labor sent me an e-mail telling me my account was unlocked, and I could start claiming my benefits. So again I would like to thank ID. Me for all of their help!
I am very happy to have used this application, since I was out of the country and I was able to access my tax records to obtain my latest taxes. By ID.me, I was able to access by video call, thanks again, it was easy and safe.
Hello Susan! Thank you for your feedback regarding the identity verification process and your 5-star review of ID.me. -ID.me Social Response Team
I had a positive and productive experience with ID.me. I had to verify my identity with EDD and I did not have any issues. The process was quick and easy.
Hello Monica! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I followed the instructions and got the result instantaneously. The interview was completed in ten minutes and I was relieved of my worries.
Hello Mohd! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I wanted extra security when accessing my SSA account so I started the process and then was assisted by a great customer service representative who guided me all the way through with kindness and patience. I'm so glad I used this venue!
Hello Teresa! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
******* mile check. Brian took care of all items, gave a overview of the car and all was on spot. Great folks at Penkus! Best I have had in decades.
Hello Klaus! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Una experiencia buena cuando les pedia ayuda por email siempre me contestaban. Gracias id.me
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Everything went smooth. Jordan was wonderful! She was very helpful and very knowledgeable. Appreciate the great service. Thank You!
Hello Jon! Thank you for your feedback regarding our service and our member support agent. We sincerely appreciate it! -ID.me Social Response Team
I forgot his name but he was so helpful. He talked to me and showed me how to do a f i could do face on my phone
He was great
Hello Richard! We sincerely appreciate your feedback. Thank you for your 5-star review. -ID.me Social Response Team
Great! I thought I had an issue submitting documents. The video call is fast, and the customer service i got to help me was wonderful!
Hello Christine! We are glad that you were able to successfully verify your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had a Zoom meeting. I was supposed to receive a e-mail how to change my password? Because I have forgot my password. And I was never sent the information how to change my password? I keep sending messages to get the information to reset my password? I am getting worried it's not getting resolved.
Hello Shawn! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Great customer service and helpful information about id me.
Hello Vergil! Thank you for your feedback regarding our customer service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Very helping and friendly staff, i got what i need in very timely manners
Hello Mansoor! Thank you for your feedback and 5-star review of ID.me. We sincerely appreciate it! -ID.me Social Response Team
I moved hence I needed to change my email and physical address. Took me 3 years to get it done and I'm still uncertain.
Hello Alvin! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Excelente un servicio El equipo de servicio del Aidy Mail trabajo excelente muy profesionalismo fue el mejor servicio que me ha dado el gobierno federal en estos momentos para mí es un placer que me hayan podido ayudar de verdad son muy recomendado por su servicio muy profesionales
¡Hola Diana! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
I had a scare with a recent scammer but the agent I worked with not only conducted our meeting with respect but seemed very knowledgeable as well. I left the meeting satisfied with the service in knowing my identity was with me.
Hello Dynasty! We are glad that our team was able to help! Thank you for your 5-star review of our service. -ID.me Social Response Team
I Was Surprised By How Easy And Quick The Interview Was. The Representative Was Professional, Courteous, Knowledgeable And Very Efficient. She Even Knew How To Operate My Phone Better Than I Do, By Giving Clear Instructions. And In Addition, I'm Traveling For Business, And I'm On The Other Side Of The World. I Was Extremely Surprised That I Could Register From Outside Of Our Country. Thank You Again For All Of Your Assistance.
Hello Auston! Thank you for your feedback regarding our member support service and your 5-star review of ID.me. -ID.me Social Response Team
I don't like it bc I didn't receive my card. I talked to a live chat and still didn't receive my SS. Card
Hello Kawana! ID.me solely completes the identity verification process for the Social Security Administration. If you did not complete your verification successfully, please send us an email at [email protected] for prompt assistance. We are happy to help. -ID.me Social Response Team
It takes a few days until an agent replies to my reply, and when they do they already forgot what have i said a few days prier. In other word they don't seem to look on prior messages before replying.
Hello Avy! We sincerely apologize for this troubling experience. Our team is happy to help. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Very positive interaction on Zoom meeting. Thank you to Ms. B.
Hello Theresa! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Valerie! We sincerely appreciate your feedback! Thank you for your 5-star review of ID.me. -ID.me Social Response Team