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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was scary at first. It became user friendly and I was able to get verified.
I received a phone video to idenify my documents. The man was very nice and helpful. Any person can do this.
Fast, easy, and safe and secure. I had to sign into a website that required sensitive documents and information so this helped to do that while providing me peace of mind.
Hello Karen! Thank you for your feedback! We are happy to hear you found our service to be safe and secure. We really appreciate the 5-star review. -ID.me Social Response Team
It was fast and the instructions were easy I could understand them lol
Hello Bertha! We are glad you found the identity verification process to be fast and easy. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The whole process was very user friendly, secure and the person I have spoken was excellent and helpful
The ID Me site, process, and representative, was easy to understand and simple to use. The call itself was quite enjoyable as the rep was engaging, chery, helpful, and exgibited a great sense of humor. If all my interactions online could go like that... Thanks Rae!
The online site is difficult to use and no one was online to hep me. I spent at least an hour trying to figure out how to add my husband to the id app. I finally figured it out on my own.
Muy buena y atentos y seguro pase mucho trabajo para conectarme pero se logro gracias a Dios y a ustedes
I love the customer service it is fast and easy and helpful, Thank you so much for helping me I appreciate the time!
I used the same Drivers License and info last time and couldn't get identification number. This time it was a breeze. Although I had to get a extended return. Which have been completed months ago.
Hello! We are glad that you were able to successfully complete the identity verification process with ID.me. Thank you for your feedback and 4-star review of our service. -ID.me Social Response Team
Mi experiencia fue buena, ya que me atendieron rápido, hablaba español la asistente.
¡Hola Yarelis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The new technology is accepted this will facilitate the process for checking all the information we need.
Hello! We appreciate you sharing your positive experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Using ID.me gives you extra security and it's simple to do, they prescribe easy instructions to follow and it make you feel even more relief
Hello Sidney! We sincerely appreciate your feedback. We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was quick and easy. Not at all what I was expecting. Only took a few minutes and the agent walked me thru everything!
The gentleman that helped me was very helpful and friendly. I appreciated it very much. I have never had to do a video call like that but he provided a camouflage experience
Confirmed my identity for my income and I never received it
Hello Hazel! ID.me's role is limited to the identity verification process. Please contact the state or federal organization you verified your identity for, for further assistance related to payments. -ID.me Social Response Team
Fast, simple, and helpful. Very professional like manner. Really the greatest service I've ever had.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kirk! We appreciate you sharing your positive experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team