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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was quick and easy. Not at all what I was expecting. Only took a few minutes and the agent walked me thru everything!
The gentleman that helped me was very helpful and friendly. I appreciated it very much. I have never had to do a video call like that but he provided a camouflage experience
Confirmed my identity for my income and I never received it
Fast, simple, and helpful. Very professional like manner. Really the greatest service I've ever had.
I had a great experience and they made it simple for me to do I'll trust them with anything fast and easy
It is sad that we need a company to keep us safe from others trying to use our ID. But with this said, this program is very well done. I am not that computer savvy, so it took me longer to get verified. If you are like me and do not give up, they are with you all the way to the end. I had to do a video conference ( which I am grateful that they have that option if things do not go right). Well done ID.ME
I believe Government should fulfil such essential services, not contract them out. But as far as the quality of this service, nothing to complain about. And be warned everyone - to find two forms of ID, take acceptable pictures, crop/rotate/compress them, move them into the right place, then upload them took me hours.
Greetings my verification was very simple and the customer service representative that assisted me went above his job. He did not disconnect me when i was having technical difficulties connecting to verify my identity. He he showed my how to use an app I've never used before so I'm very happy with their service
The site itself is fairly simple to use and Brianna was extremely helpful during our video call. She got me through the call quickly and easily, explained things clearly, and was overall just very friendly.
My representative was very great and attentive to my needs she was helpful and was and was gentle during the call making me feel great. It is service like this that makes people feel better about life issues we are facing at these i really appreciate her she was fast nice and provided great service and also fixed the issue please give her a kudos..
The process took a bit of time, but it was easy and the team I was working with was very nice and cooperative
It was a great review they helped me professionally and I recommend anyone who's trying to sign up for unemployment this is the best site and they are very respectable patient and willing to help you get it done so as I say they are the ones online to call or get online with
I needed to upload some documentation that was needed for a claim I have. I wasn't able to do it online for some reason. The video call to an agent was fast and the agent was very helpful and patient. I was having camera problems.
I needed a new phone to complete process as my 7 year old phone was not bright enough. Old phone died finally and w new phone the process was quick and easy
Hello Jill! We are glad that you were able to complete the identity verification process quickly and easily! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Professional, secure, and simple. Highly recommended to anybody anywhere.the video call verification was quick and reasonable.
Very easy to follow the instructions, Had problems using the normal way to get into SSA but found this very very easy
Hello Patty! We are glad that you were able to easily access the SSA online. We thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
Hello David! We are glad that you were able to navigate our website and the verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
His interview with me was handled with excellence, he was thorough and explained instructions with detail and protected my identity as should be. We thank you for having taken time to make sure my identity was protected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hazel! ID.me's role is limited to the identity verification process. Please contact the state or federal organization you verified your identity for, for further assistance related to payments. -ID.me Social Response Team