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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My representative was very great and attentive to my needs she was helpful and was and was gentle during the call making me feel great. It is service like this that makes people feel better about life issues we are facing at these i really appreciate her she was fast nice and provided great service and also fixed the issue please give her a kudos..
The process took a bit of time, but it was easy and the team I was working with was very nice and cooperative
It was a great review they helped me professionally and I recommend anyone who's trying to sign up for unemployment this is the best site and they are very respectable patient and willing to help you get it done so as I say they are the ones online to call or get online with
I needed to upload some documentation that was needed for a claim I have. I wasn't able to do it online for some reason. The video call to an agent was fast and the agent was very helpful and patient. I was having camera problems.
I needed a new phone to complete process as my 7 year old phone was not bright enough. Old phone died finally and w new phone the process was quick and easy
Professional, secure, and simple. Highly recommended to anybody anywhere.the video call verification was quick and reasonable.
Very easy to follow the instructions, Had problems using the normal way to get into SSA but found this very very easy
Hello Patty! We are glad that you were able to easily access the SSA online. We thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
Hello David! We are glad that you were able to navigate our website and the verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
His interview with me was handled with excellence, he was thorough and explained instructions with detail and protected my identity as should be. We thank you for having taken time to make sure my identity was protected.
ID.me Should hire out for training of other companies regarding customer service. The best online customer service experience by far! This is the only experience customers of all companies should encounter. Quick; helpful; courteous, relevant to the purpose.
It was fast, easy, and great. She was professional, kind, courteous, and gentle with my sensitive information. Loved it.
Solicite confirmar mi identidad para el dinero que le corresponde a mi hijo de las planillas. 10 de 10 a la experiencia.
The site and experience was very secure. The person that was assisting me was very professional and courteous.
Excellent service, my wait time flew by and before I knew it I was with a Rep. This individual was very friendly and informative as I wanted to make sure what I presented was correct as well prompt me o what to do next once the video call concluded. Thank you all so much for your help.
You can expect courtesy and professionalism from this company I can truly appreciate that
The training the agents receive I'm sure must be excellent that seems very helpful.
Appreciate ID.me for making things quick and easy. Avoids so much hassle of running around to different places, or using snail or email. Great service. The video representative/trusted referee was awesome!
Though the process for submitting all the documents was tedious, I understood the need for verification and safety of identity. My process led to needing a Video Call to virtually meet with a Rep that reviewed the documents submitted, interacted with me and verified my forms of ID on the video. Though I had waited to connect to the Video Call, I was unable to get my laptop camera to activate, and started to feel frustrated. Then the Rep called me and offered solutions so that we could connect and complete the process. She was supportive, efficient and professional. I felt more calm and confident in the process after that interaction.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jill! We are glad that you were able to complete the identity verification process quickly and easily! Thank you for your 5-star review of ID.me. -ID.me Social Response Team