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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I went on the Id.Me website to purchase show tickets for a show in las Vegas. According to the website it said "Military Save Over 50%" so the discounted tickets should of been $54.98 each. When I went to purchase the tickets it said " Save over $20.00" for a price of $92.00 each.
I hate when companies promote themselves as a supporter of Veterans and then they mislead you with false advertising.
Love every thing about the web site to work got me lol. I'm over here saying $#*! my life bc I love it right now
Hello Joshua! We appreciate you sharing your positive experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello David! We are sorry to hear that you are unsure of your verification status. If you would like our assistance, please send us an email at [email protected] at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team
Ya'll made this so quick, and easy that it almost was to good to be true. Thanks so much
Hello Alexandra! We are glad that you were able to verify your identity via ID.me with ease. Thank you for your feedback regarding the process and your 5-star review of our service. -ID.me Social Response Team
She was very professional about her self on video call. She knew her job, she was very helpful,!
Hello Lila! We are glad to hear you received helpful, professional support from our representatives. Thank you for your feedback regarding our service and your 5-star review. -ID.me Social Response Team
The referee was accurate, timely and professional today. She really helped to verify the documentation that I provided.
The main focuses in life and lifestyle is to be aware of your surroundings, because someone is always watching.
I was attempting to obtain a veteran ID card. I was having difficulty verifying my documents online. I was assisted by a professional and personable ID.me agent, who connected me with another wonderful ID.me referee, who confirmed my identity and documents.
Hello Willk! We are glad that you received the support you needed to complete the verification process. Thank you for your feedback regarding our service and your 5-star review. -ID.me Social Response Team
Just wonderful, will surely recommend this company to others. Very professional staff workers, Love
My review is that I was able to proof my ID and hope to have someone talk to help me resolve my payment plan with IRS.
Thanks.
10/10 recommend. I called at the last minute but the wait time was fine. They will inform you when you are next. Agents are straight to the point.
Quick and simple never had to do anything like this before and it was important for me to get this done so that I can get my money back from the irs
Hello Nina! We appreciate you sharing your positive experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I used it
It was very quick, simple and user friendly
Hello Harshid! We sincerely appreciate your feedback regarding the identity verification process. We are glad that you were able to verify your identity successfully. We thank you for your 5-star review of our service. -ID.me Social Response Team
They was respectful and helpful did a good job with helping me with my documents good experience for my first time
Hello Shahonda! We are glad that you were able to complete the identity verification process with ease. Thank you for your feedback and your 5-star review of our business. -ID.me Social Response Team
The website for ID.me was easy to navigate and the instructions were easily understood. I did have a little trouble with my camera to get clear pictures free from any edits or filters but once I had them the upload process was simple. The referee was personable, professional and efficient. We were done in just a couple of minutes. I wish other entities would use ID.me's example as their standard of excellence!
It was a great experienceand it was also handled very well and I had an wonderful experience and I kno
Went way better than expected thank you ID team. Felt really secure and went very quickly. Thank you
Strongly secured platform with a professional and amazing interaction with the staff Daya. I really appreciate it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tom, we are sorry to hear that you've had a frustrating experience trying to obtain discounts with your ID.me account. If you would like our assistance, please send us an email at [email protected] at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team