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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Much simpler than attempting to call and stay on the perpetual "hold"! Took three times to verify the pictures of my drivers license, still a quick identity verification process! So glad I did the id.me! Finally, a relief to contact the IRS!
Hello Michael! We are glad to hear you found the verification process simple and quick! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The best site ever for protection of your identity you can't trust anyone better than this site and I would totally recommend anyone to this site indeed
Hello Monique! We are glad that you felt secure in completing the identity verification process. Thank you for your feedback and 5-star review of ID.me. -ID.me Social Response Team
Love this very much help me Get my money from Department of labor thank you it worked very well your call was easy And the guy do very well
Hello Clayton! We are glad that you were able to verify your identity with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Vanessa's customer service in what this world needs. The moment with her was helpful and entertaining
Hello Vincent! Thank you for sharing your positive experience with ID.me. We really appreciate your 5-star review of our service. -ID.me Social Response Team
The system just kept saying I was doing something wrong. I needed to increase my screen brightness, I was not close enough to the camera, turn off the back lighting, etc. It was very frustrating. But the second day, I made it through the process.
Hello James! We sincerely apologize for the difficulty you encountered with this process and are glad that you were able to complete the process successfully. Do not hesitate to contact us for any assistance you may require with your account at [email protected]. Thank you for your 4-star review of our service. -ID.me Social Response Team
Quick simple easy to follow instructions. Good to know these steps are being taken to secure my identity
Hello Tom! We are glad that you were able to verify your identity with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Having a person who made you laugh and willingness to help was surprising experience. I was first one to be at the window for assistance with getting my read id but she was working hard and knowledgeable and was there to help instead of looking down at annoying person thinking why are you here attitude. Thank you for having such a wonderful person working at DMV.
Hello Kwangson! Thank you for your 5-star review of ID.me, it is sincerely appreciated. -ID.me Social Response Team
Had no problems setting this up. Well explained. Information was easy to input.
Hello Janelle! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
It was quick and easy to verify my identity for unemployment benefits. Protect yourself and use this service!
Hello Pamela! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review! -ID.me Social Response Team
This is the worst company in the universe... no customer service just a bunch of nonsense who cannot even call a client
Hello Eb! We sincerely apologize for any difficulty you have experienced with your ID.me account and/or the identity verification process. We are happy to help. Please send our team an email at [email protected] for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team
10 minutes of mainly properly processing my info. 123 then it was all over. Didn't yell one time at my phone. THANK YOU ID.me
Hello Jonny! Thank you for your feedback regarding the identity verification process with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I am not overly technology savvy and because of that I tend to freak out when trying to do something new. The good news is I did it so now I get to treat myself to ice cream!...
Hello Burma! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your feedback and 4-star review of our service. -ID.me Social Response Team
Most excellent! Extremely easy to use, accurate & extremely fast with the whole process of registration & any verifications you need.
I highly recommend you use the ID.me service for all your verification needs. %.
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
For a significant discount on items ID.me was offered. This was through a website I've used for years, and is solely located in the USA. When I attempted to log in. I was rejected several times not understanding why. All my log-in and password information should have been correct. The Log-in redirect kept asking for my personal email's password. This already seems odd, "I'm thinking." But we're supposed to "trust" ID.me; they are linked to our V. A. and Driver's License information. So... I entered my email's private password. I was approved and things moved forward.
Less than a week later my business email (which is linked to my personal email) started receiving messages from my bank. These messages stated that I was suddenly overdrawn. Without stating how much money was in my account, I can tell you being overdrawn while doing nothing but working is IMPOSSIBLE!
I called the company that I was purchasing from. They indicated that they have no control over the link.
I then attempted contact with ID.me. I sent them the email that should have been active, and the front of my Driver's License that clearly states VETERAN. Then they wanted the back of my driver's license. When I crossed out my restrictions and the barcode (Leaving my name and operator class clearly visible.) they refused to help me further. This was a HUGE red flag to me. As these barcodes are state specific PDF417 Barcodes. Code generators and readers are all over the net, but to get a hold of an ID that's already uploaded into a state's DMV is nothing but an Easter Egg for Scammers.
BE aware of what you send over the net.
Hello! We sincerely apologize for this troubling experience. We are happy to help. Please send an email to [email protected] for prompt assistance. -ID.me Social Response Team
I've now dealt with them 3 different times through EDD, DVM, and the IRS. The system keeps saying I have a duplicate account and I DO NOT. The so-called Trusted Verified Referee does not work... the buttons are dead. The selfie, if for some reason it gets that far, spins around and around and does not verify. Customer Service keeps sending the same useless emails, none of their services work. I used it in 2020 and barely got it to take my DL and SS... so where is this info if it's not in my account! Either there is a code bug or I've been hacked. One minute the buttons and service starts to look like it's going to work, then it doesn't. It's a complete mess and CS is useless. I will be filing a complaint with the State of California and press. I've been a software techie for 40 yrs and never seen anything like this... oh yeah... the State of California's systems that we spent 100s of millions on that don't work!
Hello! We sincerely apologize for the difficulty you have experienced with the identity verification process. Our team is happy to help. Please send an email to [email protected] for prompt assistance. -ID.me Social Response Team
So much better than waiting for agents everything is explained in order goig above and beyond for Taxpayers
Hello Lesma! Thank you for sharing your positive experience with ID.me. Thank you for your 5-star review of our service. It is highly appreciated. -ID.me Social Response Team
Was very easy to understand the instructions. Also, to verify it was me, I had to scan my ID and then also scan my face to make sure my ID matched. This should be implemented on all sites when paying online.
Hello Leah! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was not that bad I was just a little nervous doing it but it wasn't that bad thank you
Hello Cecile! We are glad that you were able to complete the identity verification process with ease. Thank you for your feedback and 5-star review. -ID.me Social Response Team
The process worked great on my phone when many other sites time out. I was impressed at how fast and responsive the site was.
Hello Daniel! We are glad that you were able to successfully complete the identity verification process using the ID.me system. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team