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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Went well very happy and really friendly I'm really happy that I had a great person who helped me out tonight thank you
It was an absolute to get verified for a Veteran's discount with Loewe's... Most impressive, user-friendly website.
ID.me is a excellent product for clients for verification because it used the individual face at time
Multi-Factor Authentication is a pain in the butt at best, but ID.me does not have a clue. If you have a new phone number, and you forget your password, you are up the creek. If you want to change your password, they send a "verification" text to the phone number that no longer works. But, if you want to change your phone number, you absolutely must have your password. This company has no business being in business - especially not in a business that is remotely associated with paying taxes. I have to give one star - bummer... they don't deserve it.
Hello William! As we work with identity, multi-factor authentication is used to provide an additional level of security to your ID.me account. If a bad actor was to obtain your ID.me username and password, they would not be able to access your account due to the multi-factor authentication settings. If you require assistance with your ID.me account, please send an email to [email protected]. We are happy to help. -ID.me Social Response Team
My experience was satisfying. My agent made the meeting quick and simple. With her, there was nothing to be uncomfortable about. I really appreciate her time and professionalism.
I recomend id.me because is easy, fast and secure to use. And the attention of the agent was kínd and direct
I was scammed out of 15,000 of benefits during the Pandemic, this gives me peace of mind, that it won't happen again for anyone in New Jersey!
It was a pleasant and quick experience. Just have your documents ready. It will be quick if you just have your documents ready to go.
I am a Navy Veteran and a former Security Clearance holder. This process was long, but well worth the time and effort. I have no doubt my information was securely handled, and I have faith in this service.
This is so reassuring for each step in the vetting process. I may have missed this FYI but the uploading of the ID picture took much longer than anticipated. Anyway thank you for taking all precautionary measures to ensure protection of ID.
Hello Nancy! We sincerely appreciate your feedback and your 5-star review of our service. We follow the NIST 800-63-3 Identity Assurance Level 2 guidelines to verify an identity. Those are the federal standards to verify that you are you. For more information on what this means, please see here: insights.id.me/article/what-is-nist-ial2-identity-verification. For more information, please contact us at [email protected]. -ID.me Social Response Team
The actual process and interview was really easy the hoop jumping for lack of a better term I assume it's because they want it to be a secure as possible it is a little irritating.
It's a much easier way to do this so you don't have to drive and find a unemployment office. I overall recommend this site
Not the most " techy " person, but I was not difficult
Hello Robert! We are glad that you were able to complete the identity verification process with ease! Thank you for your patience throughout this process and for your 5-star review of our service. -ID.me Social Response Team
I cannot be any happier with the perfect experience thanks for taking the time to understand and help the way you do
All in all, the experience was helpful. Quicker when you have all the right documents. Good photos that appear clear.
Hello Wilson! Thank you for sharing your experience with the identity verification process. We sincerely appreciate your feedback and positive review of this process. -ID.me Social Response Team
Very Simple, Professional and Fast. Was very understanding and helpful. Took a little bit to get a video chat, but was well worth it.
Since I have been using ID.me for about a year now it has been a great hassle-free way to keep my information accessible to me online. And it's secure and doesn't sell your info! Win-win!
Hello Caley! We are happy to hear about your positive experience using ID.me! We are very grateful for your 5-star review of our service. -ID.me Social Response Team
Exelente trabajo me ayudaron mucho en todo lo que necesito se los agradezco enormemente son unas maravillosas personas
I needed to set up an ID.me account in order to begin unemployment benefits. The process was very rewarding.
Hello William! We are glad to hear about this rewarding experience. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Easy to use if you know who you are. Short questions. Especially like using your phone as a key card.
Hello Sharon! We are happy to hear that you were able to easily verify your identity with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ed! We sincerely appreciate your 5-star review of ID.me. We are glad that we were able to assist you in obtaining a discount for Lowe's. Thank you for your feedback and your service! -ID.me Social Response Team