On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was really easy and quick and the man was very PROFFESIONAL.as well as helpful. I will use them again if needed in the future.
To narrow it down to one flattering comment to try to describe I. Dme wouldn't be enough to confirm just what I. Dme really meant to me by authenticating my existence and proving what I've always felt to be true..._that I am^therefore I shall forever be myself.
The process quick and easy to complete once you get started. The process will be helpful to prevent fraud.
The worker I got was very helpful and professional. She got right on it and had me in on the website in no time st
I was a bit afraid of the process as non techie, but it all went well. Eliaji was most helpful and professional and walked me thru the process. Thanks so much. Jim in Minnesota
Had the experience of it not recognizing my password and it took several try's before I was allowed to reset my password. The thing is I always knew my password.
Great service I am very happy to use this service
Thank you very much
Hello Azizeh! We sincerely appreciate your 5-star review of our service! We thank you for your feedback. -ID.me Social Response Team
Easy to do but you have to do it over even though I have been using ID.me for years. Just repeating process over and over each user. Even after signing in with a PW, you have yo redo things Ypu may want to try another way, if available.
Hello Colonel! We are glad to hear you have had an easy time using our service. We are sorry have not always had an enjoyable experience using ID.me and will take note of your feedback. We are always looking to better our system and a review like this helps us to do just that. We really appreciate your 4-star review! -ID.me Social Response Team
ID me and My health are the worst web sites to get on, your better to call in if you want any results, done trying
Hello Dennis! We sincerely apologize for the difficulty you have experienced with ID.me. We are happy to help. Please send an email to [email protected] for assistance. We are happy to help. -ID.me Social Response Team
It was easy to complete. And it went very smoothly.
Hello Teresa! It is great to hear you had a smooth experience using our service. We sincerely appreciate the 5-star review! -ID.me Social Response Team
Loved it very informative thank you very much. Continue the great work
Hello Stephanie! We sincerely appreciate this feedback. Thank you for your 5-star review of our service! -ID.me Social Response Team
I was happy with Ana, she was very pleasant and clear, and no complications. My Over all experience was great!
Hello Remy! We are happy to hear you had a positive experience working with our representative. We really appreciate the 5-star review -ID.me Social Response Team
I have to amend some prior year tax returns and I didn't have the copies I needed. The verification process worked extremely well. I went straight through all steps on the first try. Once I got in I got everything I needed. It was a relief.
Hello Steven! We are glad that you had a positive experience with the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
After 8 days waiting for the IRS to send me a certain form I needed and did not get it, and then being on the phone with the IRS for a couple hours and finally being told they have too many calls for the form I needed. Call back. I contacted Veri-Tax who could not help me either, but directed me to the proper site to get my own particular transcripts that tht bank needed. ID.me was fast, and I had by proper form in 15 minutes or less. Fabulous!
Hello Melvin! We sincerely appreciate this feedback! We are glad that you were able to complete the identity verification process quickly and efficiently with ID.me. Thank you for your 5-star review. -ID.me Social Response Team
Very easy and took no time at all. The agents are courteous and well spoken. Over all a stress free experience.
Hello David! We are really glad to hear you had an easy stress free experience using ID.me. We appreciate your 5-star review. -ID.me Social Response Team
My information was verified very quickly. It was impressive.
Hello Chris! We are glad that you were able to complete the identity verification process quickly and efficiently. Thank you for your 5-star review of our service! -ID.me Social Response Team
Was a little cumbersome due to a poor quality Drivers License photo. Once past that, it was great.
Hello Joe! We are sorry to hear you ran into some trouble with your driver's license photo but are thankful it all worked out for you. We are really glad to hear you had a good experience despite that minor difficulty. If you have any feedback regarding our service do not hesitate to reach out to us at [email protected].
-IDme Social Response Team
It was a great experience and it was very easy to understand thank you.
Hello Yolanda! We are happy to hear that you were able to complete the identity verification process with ease. We sincerely appreciate your 5-star review.
-IDme Social Response Team
The instructions were clear and very easy to follow. It took less than ten minutes to set up a secure Logon ID.
Hello Maggie! We are glad that you were able to complete the identity verification process with ease. We are grateful for your feedback and your 5 star review.
-IDme Social Response Team
I was very pleased with my experience with ID.me. The wait wasn't as long as was shown and the person, Michelle B., I was speaking with was very nice and very helpful.
Hello Kristyn! Thank you so much for the positive feedback, we will be sure to pass it along to the representative that you were speaking with. We are happy to hear that you were pleased with your verification experience.
-IDme Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles! We sincerely apologize for the difficulty you experienced in resetting your ID.me password. We are glad that you were able to complete this process successfully. Thank you for your 4-star review of our service! -ID.me Social Response Team