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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My overall experience with the online agent went extremely well. It's fast and convenient verses traveling to an office and waiting in a waiting room. I can just get the task done over the phone with a professional.
Really like this service. I had a question about using it from the US, and they responded quickly. I was able to get verified easily online and it's a great tool!
I was a victim of identity theft ID Me secured me but allowed me to get everything that will help me to regain my closure in securing that the verification process was needed and important. Thanks Id Me team
ID.me was easy to use. I didn't have any difficulty navigating through the website to get to what I was looking for. Just a couple clicks and I was good to go.
It was good ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok………………………………………………………..
Although i had some information incorrect, once i got in contact with my agent everything went pretty smoothly
Why can't ever business or government site handle things this smoothly!? My issue was resolved in a quick, confidential and professional manner.
I frequently need access to my IRS files and ID.me seems to be exactly what I needed. Some may worry about much of your private info being shared with the IRS.
If you're aware enough, they probably have everything they need on you anyways.
It's super easy to log in now to access all of my records.
My verification process was very simple, fast, and efficient. Moreover, the agent assisting me was extremely cordial. Job well done! Above & Beyond! Thank You.
My experience with id.me overall was very good! When I first went to the site I was having trouble with logging in (my phone number had changed and my account still had my old number). So I contacted tech support and was able to get the issue resolved and I regained access to my account within the same day! As far as the ID verification I would recommend doing a live video chat bc the other way was much harder. You will probably have a bit of a wait time for the video call but it's well worth it! My representative was great and it didn't take long to complete the process! Once your verified everything works great! No issues!
Me resultó muy útil la página ya que es por la seguridad de nosotros, nuestra identidad está segura y la videollamada son rápidos y eficientes.
The video chat went amazing, they were super patient with me and super nice. I would definitely recommend this to anyone
This video chat service will get you through the IRS portal quick and simple. Jeremy E. Help me in no time.
I have not had a problem dealing or verifying who I am with ID.me. The interface is plain enough. I have used a combination of phone and desktop to do things. Woo Hoo
This system so far is much easier to navigate and utilize that MyHealthEvet.
Hello Gregory! We sincerely appreciate your feedback. We are glad that you were able to successfully verify your identity with ID.me. Thank you for your 5-star review of our service! -ID.me Social Response Team
If you're having any problem identifying yourself to recieve the hard earned money you worked for. Please use id.me
Excellent customer service, Very professional very polite did an excellent excellent excellent job on ID me
It was the best. Fast, easy, and secure. Extremely satisfied. Even with a small hiccup, I am still very happy with the verification process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark! Thank you for your 5-star review of ID.me! We are glad that you are able to use your ID.me login to easily access the IRS. We sincerely appreciate this feedback. -ID.me Social Response Team