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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I'm a Luddite carpenter with a low frustration level. I was impressed I could quickly return to whichever page I mistakenly closed or entered wrong information.
The trusted referees were smart, friendly and really made up for my lack of computer savvy. They really changed the whole experience for me. Thank you very much.
Personal experience dictates my review. What troubles me even more is that a business with such poor reviews are so trusted by the irs, the the irs will not work with you without validation from such a poorly reviewed product. In short, this is a bull$#*! requirement of providing proof of identification
Although it took a while for me to get my documents to take in the system I finally got through and completed my ID verification. Better to use computer next time and not phone.
Took a moment bit the support team helped me with the link
Hello Andre! We are glad our support team contributed to your positive experience using our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Is very good for the poeple and security very good service and very professional in the way they treat you
Muy buen trato y super rapido en atender la llamada, y el personal muy bueno y satifactorio con los resultados de la llmada
I was scheduled with a video call very quickly and the call was very quick as well. The person with whom I spoke was very kind and clear with their directions. No issues whatsoever.
Instructions were precise and to the Point. Website very efficient and
Hello Jeffery! We are glad that you were able to complete the verification process quickly and efficiently. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hi, Experience great good idea. Keep the people safe.
Hello Suresh! We are glad to hear you had a great experience using our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I did not want to give my personal information online, but after communicating with the tech department at ID me. I decided to trust the process, and it to really benefited me for known and I can estimate it will benefit me in the future.
Hello John! We are glad you found the verification process to be easy and beneficial. We sincerely appreciate your 5-star review of our service. ID.me Social Response Team
This high-tech process is complex for us older folks; but the good news is that patience and persistence results in success. It's amazing what one must go through theses days ti identify yourself before being allowed to ask even a simple question.
The person that video chatted with me was great and got straight into the process and quickly got it done
I have been trying to make an account for months. There was always issues. When i contacted customer support i received a generic email from them after some time had passed. Its really been very stressful making the account. When trying to verify my identity through a video call I had to wait a long time for it to start. Then when it finally started the call the agent hanged up on me! After waiting a long time again I finally talked to a very nice lady who verified everything really fast.
This was so quick and easy. It took no time at all to complete. And they offer more than one option.
Hello Christopher! We are glad that you were able to complete the verification process quickly and efficiently. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Love how easy it was to set up on IRS website. Hopefully it will do more to fight against fraud.
Hello Donalea! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The input of info wasn't quick. It was supposed to be 10 min. I had to jump back and fourth and extended waits for replies. Im glad to finally be verified.
I had to use a refree to verify my ID cause they couldn't by phone the refree I got was so nice and so understanding she made things go so very easy. There should be more like her.
At first long wait but after agent picked up, I was very satisfied, because the agent was knowledgeable and very kind thank you.
Very fast and easy to do. Helps me feel more secure about the process.
Hello George! We are glad that you were able to complete the verification process quickly and with ease. We sincerely appreciate your 5-star review of our service! -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason,
We are sorry to hear that you've had a frustrating experience with the identity verification process. If you would like our assistance, please send us an email at [email protected] at your earliest convenience. We hope to hear from you soon!
-IDme Social Response Team