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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I enjoyed a very in-depth ID verification process. It was easy and only took a few minutes. I highly recommend it!
Hello Cole! We are glad that you were able to complete the verification process quickly and efficiently. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
With an arduous process to move forward, completing the identity verification on ID.me, was quick and easy! In less then five minutes, my ID was verified and I am cleared through the NJ DOL. Thank you!
Hello Lee Ann! We are glad you found the verification process to be quick and easy. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was a little difficult for me but At the end it all worked out good
Hello Mario! We are glad that despite some difficulty you were able to successfully verify your identity with ID.me. We sincerely appreciate your feedback and 5-star review of our service.
-ID.me Social Response Team
Not real computer literate so took a little time. But that is my fault not yours
Hello Jack! We sincerely appreciate this feedback and thank you for your 4-star review of our service. Do not hesitate to contact our team at [email protected] should you require any assistance with your ID.me account or verification. -ID.me Social Response Team
Surprisingly, all instructions accurately and fast.
Hello Yuseon! We are glad that you were able to complete the identity verification process with quickly and with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
Hello Glenn! We are glad that you were able to successfully create your ID.me account. Thank you for your 5-star review of our service. -ID.me Social Response Team
I needed to make an IRS payment within 2 days. The process used to confirm my identity with ID.me was simple and completed within 10 minutes. Prior systems required IRS to mail a passcode, etc - which takes weeks. This is a convenient method - Good job;.
Hello Sheryl! We are glad that you were able to access the IRS quickly and efficiently with your ID.me login. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
*******, *******, *******. These are the tickets I submitted in the last 2 weeks with no help or contact from ID me.
Hello Paul! We sincerely apologize for this frustrating experience. Our team is happy to help. A team member has contacted you via email to provide assistance with your account. We appreciate your continued patience. -ID.me Social Response Team
To the point uploaded my DD 214 It was in review for minimal amount of time I got a notice ASAP that it was verified
Hello Gus! Thank you for your 5-star review of our service. We are glad that you were able to successfully verify your identity with ease. -ID.me Social Response Team
Hello Mac! We are glad you found our site to be user-friendly and simple. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Worst product I've ever had the misfortune of using. I feel sorry for anyone having to use this horrendous service. Still waiting after a month of zero responses from support.
Hello John,
We are sorry to hear that you've had a frustrating experience with receiving account support. If you would like our assistance, please send us an email at [email protected] at your earliest convenience. We hope to hear from you soon!
-IDme Social Response Team
I can only hope that my information is secure. But there are too many "tech hoops" for non-technical people like me to jump through. I don't text, I don't have a high-tech phone and I don't use apps. The systems these days rely too much on these things and they forget that there are people who, for one reason or another, don't use these hi-tech devices. There needs to be a simpler way to do this.
Jessica H was extremely helpful and nice patient and made everything easy and fast and she was always smiling
My representative was so friendly and professional while efficiently verifying me quickly. I typically hate doing video calls but this was a more than tolerable experience.
As I have stated.
It's only a good 30mins waiting time. For the next agent to help you. It's pretty simply and easy... yeah, you to fill out a few things. But, you got nothing else to do... just take a breather. It's just 30mins... And once the video call starts... it's only 15mins of answering questions and don't forget to have your documents with you. Your going to need it. 0u0.
It was Phenomenal and very helpful by customer support and all the other workers were very helpful to me and I rate you all awesome and phenomenal.
Hello Kathy! We are glad to hear you had a phenomenal experience working with our support team. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I am very pleased with my interview. He was very professional and quick.
Rosetta Mary Charlotte Rushing 6/13/2022
At first, I was a bit worried that it would be too complicated, but once I started, the process was short, simple, and very straightforward, I was amazed at the end.
Hello Maria! We are glad you found the verification process to be quick and simple. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
They Are Very Professional Ms Terri Did that she kept a smile on her face she wasn't rude she made me feel welcomed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tina! We are glad to hear you had a wonderful experience using our service. We sincerely appreciate your 5-star. -ID.me Social Response Team