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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My identity had to be verified to get a senior citizen discount for purchasing a laptop. ID.me verified my identity in a jiffy!
Hello David! We are glad that you were able to verify your identity with ease. Thank you for your feedback and 5-star review of ID.me. -ID.me Social Response Team
The process was very quick and easy. The whole process overall was very professional and I am very please that I made the decision to do this. It will save me a great deal of time in the future.
Things were pretty clear except when information was entered and kept getting message that information was not correct. Would change information or attempt to change and get same message. Then received message "maxed out. Told by Verizon to try again in few hours.
Extremely happy to just receive message that verification was complete! All is good!
Hello Joyce! We sincerely apologize for the difficulty you experienced with the identity verification process. We are glad that you were able to successfully complete your verification. If you require any further assistance with your ID.me account or verification, please send an email to [email protected] for prompt assistance. -ID.me Social Response Team
At first I was a little leery of giving all my information out there. But once I received an email verification and help I was okay. It is a great tool for paying my taxes
Hello Michelle! We sincerely appreciate your feedback and 5-star review of ID.me. For more information regarding data security and ID.me, please see the following link: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-. -ID.me Social Response Team
It was very important for me to get the information I needed from the IRS, the security that is provided thru ID.me is paramount for these difficult days.
The secured accessibility is highly important to me. It is a true peace of mind...!
Thank you
Hello Armando! We sincerely appreciate your feedback regarding data security and ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
We received a letter from the dreaded IRS saying we needed to verify our identity. Viola! It was quick and easy.
Hello! We are glad that you were able to complete the identity verification with ease! We appreciate your feedback and your 5-star review of ID.me. -ID.me Social Response Team
Was easy and great.
No problem changing my account to get me my military discount.
Hello Paul! We are glad that you were able to successfully obtain your military discount with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy and careful process, very assuring.
Logical, confident steps
Hello Alexander! We sincerely appreciate your 5-star review of ID.me. We are glad that this process was easy to complete. Thank you for your feedback. -ID.me Social Response Team
Simple and easy. We have to do what is needed to be safe in the world we live in today.
Hello Albert! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I'm very insecure about putting my information online, but ID.me seems to have worked it out.
Great job!
Hello Julius! We sincerely appreciate your 5-star review of our service. To learn more about data security and ID.me, please see the following link: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure- -ID.me Social Response Team
For starters, I have not been able to access my account for a year going on two! My UE local has been a nightmare… my information has been highjacket and I haven't been able to reach anyone on ID.me to correct it! Yesterday was the first day someone actually responded to me and helped me (supposedly) update my information but I still can not log in to my account to verify any information,,, I've lost everything trying to get back on my feet! The way they have plugged themselves in between the customer and the Govt. Puts them in the position to help or ignore real problems without any resolution… bottom line is I need help and they are not helping. Everything on here is a bot or someone without any idea how to follow through and make sure they have resolved your issue…what part of help! Do they not understand? I will give them yet another opportunity to help me but if all these past reviews are correct… I'm in trouble!
Hello Ralph! We sincerely apologize for this frustrating experience. We are glad to inform you that our team has successfully resolved your account issue. Please refer to an email from our team member Olivia for more information/assistance, or, send an email to [email protected] for help. We are happy to help. -ID.me Social Response Team
She was very quick, but nice and polite, she even went out her way to help get us connect when another agent early hung up. So sweet and cheerful absolutely made my day
Took less than 5 minutes to upload valid photo identification and answer questions. The site is very concise and not wordy which made it easy to navigate.
Hello Lori! We are glad that you were able to complete the identity verification process quickly and efficiently. Thank you for your feedback and 5-star review of ID.me. -ID.me Social Response Team
Easy to navigate…… quick response and a very smooth process. Happy to be part of your program
Hello Robert! Thank you for your 5-star review of our service and support team. We are glad to have you as an ID.me member! -ID.me Social Response Team
The site was fast and very easy to use. The questions were simple and explained step by step. Any mistakes were shown and corrected before proceeding to the next step.
Hello! We are glad that you were able to complete the identity verification process with ease. Thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
Found the instructions and steps to process new account quite clear and easy to understand and navigate through. Easy and quick process
Hello Jane! We are glad that you found the verification process easy to understand and navigate. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Verifying my status was easy using my ID.me account!
Hello Richard! We are glad that you were able to complete the verification process with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Completely satisfied with the service provided. Very professional and considerate. Timely review and response.
It's easy just follow the instructions, the IRS people are very helpful, accommodating and give me the instructions clearly. I'm hoping and praying that l can paid this off as early as l can
Hello Jocelyn! We are glad to hear you found the verification process to be easy. We sincerely appreciate your 5-star of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ron! We are glad that you were able to easily and quickly verify your military status with ID.me. We sincerely appreciate your feedback and 5 star review of our service! -ID.me Social Response Team