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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The site and experience was very secure. The person that was assisting me was very professional and courteous.
Excellent service, my wait time flew by and before I knew it I was with a Rep. This individual was very friendly and informative as I wanted to make sure what I presented was correct as well prompt me o what to do next once the video call concluded. Thank you all so much for your help.
You can expect courtesy and professionalism from this company I can truly appreciate that
The training the agents receive I'm sure must be excellent that seems very helpful.
Appreciate ID.me for making things quick and easy. Avoids so much hassle of running around to different places, or using snail or email. Great service. The video representative/trusted referee was awesome!
Though the process for submitting all the documents was tedious, I understood the need for verification and safety of identity. My process led to needing a Video Call to virtually meet with a Rep that reviewed the documents submitted, interacted with me and verified my forms of ID on the video. Though I had waited to connect to the Video Call, I was unable to get my laptop camera to activate, and started to feel frustrated. Then the Rep called me and offered solutions so that we could connect and complete the process. She was supportive, efficient and professional. I felt more calm and confident in the process after that interaction.
Once I read the instructions, it was easy to verify my identity.
The gentleman was respectful, informative and patient. I would do business with him due to his character. A benefit to the organization.
The whole process was smooth but clearly up to snuaf with 2FA, and the video interview bit was surprisingly fun due to the patience and good nature of DJ my interviewer.
I like the way they worked with me in order to get my video done. Had bad reception but they worked me through it.
THANKS ID ME.
Easy to follow, clear instructions, faster than I anticipated
Hello Gloria! We sincerely appreciate your 5-star review of our service. We are glad that you were able to complete the identity verification process with ease! -ID.me Social Response Team
It was very fast, easygoing and fun. Anyway, It did not resolve my problem. I filed 1040 for 2021 in March 22 and still waiting for refund.
Hello Jaman! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service! Unfortunately, ID.me's role is limited to the identity verification process. Please contact the IRS directly regarding the status of your refund. -ID.me Social Response Team
Me atendieron bien las dudas y preguntas que tenía me la resolvieron bien y con respeto me atendieron
¡Hola Griselda! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Services is beyond my expectation. It will give you a sense of security when you filled all the information that was needed to complete the application. It's totally safe to share all important information about your identity. This is a state of the art website. I'm impress.
Hello! Thank you for your 5-star review of ID.me. We sincerely appreciate this feedback and are glad to hear about your positive experience. -ID.me Social Response Team
It was not as hard as I anticipated. Just take a deep breath, relax, and follow the instructions. It didn't seem to be timed.
Hello Louvenia! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
There was a fairly long wait, but I'm sure it's because they're swamped because once the operator got me on the line she was friendly and accommodating, there were two instances where something went wrong and both times she swiftly and skillfully navigated me out of said pitfalls. Pay your phone operators more! They deserve it!
Hello James! We are glad that you had a positive experience with our ID.me representative. Thank you for your 5-star review of our service! -ID.me Social Response Team
Helpful and took time to make this easy. Very thankful to be helped to understand many steps to again take my time and your, I understand better how important it is to be helped to better be able to use this appt better.
Hello Larry! We are glad to hear you found the identity verification process easy to understand and complete. Thank you for your feedback and 4-star review of ID.me. -ID.me Social Response Team
I am enrolled in ID.ME in order to access more information on my Tax returns. I am not skilled in computers but was able to complete the verification process.If I can do it so can anyone.
Hello Tesfai! We are glad to hear you had an easy time verifying your identity! If you have any additional questions or feedback, please feel free to reach out to [email protected].
-ID.me Social Response Team
The whole process is Too complicated it took me weeks actually months to finish the process Plus it should take hours not weeks to finish the process with my New Jersey state unemployment and furthermore it's impossible to talk to a live person
Hello Robert,
We are sorry to hear that you've had a frustrating experience with the identity verification process. If you would like our assistance, please send us an email at [email protected] at your earliest convenience. We hope to hear from you soon!
-IDme Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessie! We are glad that you were able to successfully verify your identity! Thank you for your 5-star review of our service and the identity verification process. -ID.me Social Response Team