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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to use if you know who you are. Short questions. Especially like using your phone as a key card.
My agent was very helpful, in going thru this tedious process, Having Patients, Everything went thru Smoothly
Very good they are protecting our security!
It's nice to know no one will be able to use my ID but me. Definitely worth the 5 minutes it took to fill out the application!
Hello Nichole! We are glad to hear you felt your information was secure and protected while using ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The process was quick, efficient and smooth and the person assisting me was very patient and thorough.
Excellent experience.
I found my experience with Id.me to be very pleasant, helpful and even fun. David A. Was professional and pleasant to me. Calmed my nerves because I was really nervous!
The overall experience was helpful and understanding team members. Excellence with he customers.No problem using the app.
I was not sure what to expect, but my referees Halima made the entire process smooth and easy. I strongly recommend Ideme and the verification process.
I've had to use ID.me a few time now. The system reminds you what documents you need to have prepared, but my agent also made sure I had the correct documentation for today. She was very friendly and kind. She made the whole process so easy and was very quick and efficient.
Hello April! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was very pleasant
The wait time was very short and customer service agent was very polite. He helped me with the identification process and addressed any concerns that I had.
I really like it I ve never tried it before and it is going to be very convenient for me to find things without people trying to scam
Hello Jacqueline! We sincerely appreciate your 5-star review of ID.me. We are glad to hear that your verification will be so helpful. Thank you for your feedback! -ID.me Social Response Team
Just follow the steps and links and you're done. However when I logged in to access a tax transcript I was denied access. The id.me process itself was good.
Hello Joan! We apologize for the difficulty you experienced obtaining your tax transcript. We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
Fue increible la experiencia con id.me. Me tratraron super bien. Y me respondieron rapido.
¡Hola Nathaly! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was realy great experience. Professional video host, easy dealing with and useful. It didn't take very long.
It was quick easy and a little fun. Not like what I expected. Everything should be this efficient
Hello Barbara! We are glad that you found the identity verification process to be easy and efficient. Thank you for your feedback and your 5-star review of our service. -ID.me Social Response Team
I thought this would be a very difficult process. The interviewer put me at ease and quickly and professional concluded the verification process.
Sometimes it id a bit dificult ti work wity system ir ratyer yo understand it fue to the questions but ir already asks to ve resolver and thanks to the referee who calles me for his kindness
Awesome website. Very professional and simple to use. Would definitely recommend to anyone looking to have their identity verified.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon! We are happy to hear that you were able to easily verify your identity with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team