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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Awesome website. Very professional and simple to use. Would definitely recommend to anyone looking to have their identity verified.
The agent who helped me was very kind and professional. I am not very good with technology and this involved downloading, uploading, and a few other things that could have been frustrating for me. She was patient with me and we were able to successfully verify my identity in just a few minutes. I was very pleased. I needed to get this done because it was the deadline to file my tax return and there was a problem with my birthday bring different in the IRS records. Long story that was causing me a lot of stress until IDme helped me verify my identity. It was so helpful when I really needed help!
Hello Mary! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
My agent was quick, precise and to the point! She had excellent customer service and a great attitude!
The ID.me representative (trusted referee) was very courteous and helpful. The process only took about three and a half minutes. I'd certainly recommend them.
Great customer service good energy very kind and patient nice person wish them the best n hope they do good in life
The man was a great help doing his job on the video chat to see that is was me n he helped me out wit my id.me n hope he have a great day
The process itself took a long time but once I was connected, Brian wrapped things up very efficiently!
Hello Wanda! We are glad that our team was able to successfully assist you in completing the identity verification process. We sincerely appreciate your 5 star review of ID.me. -ID.me Social Response Team
Throughout the call, the audio was clear, so was the camera. The lady in charge of helping me was really approchable, friendly and professional. I feel comfortable and confident that my issues will be resolved throughout the entire session with her helping me out!
Hello Thaddaeus! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Easy to do. I understood how to do everything that was asked of me.
Hello Cynthia! We sincerely appreciate your feedback. We are glad that you were able to complete the identity verification process with ease. Thank you for your 4-star review of ID.me! -ID.me Social Response Team
I have had a military veteran I.d. card for years with the San Bernardino California office with my picture on it and was accepted at Home Depot until new policies in 2022.
Hello John! Thank you for your feedback and your 5-star review of our service! -ID.me Social Response Team
I was able to follow the steps to get my identity verified. The video agent was very helpful in getting me through the process.
Good job and I like the help on showing me how to do it and it was simple, and I will let everyone know to join this app so they can get benefits with this app
Hello Darryl! We sincerely appreciate this feedback. Thank you for sharing your positive experience with ID.me. -ID.me Social Response Team
The process of submitting documentation was easy to follow, and the instructions were clear. However, I was most impressed with the verifying agent Israel. He was extremely polite, articulate, and very patient.
I had to sign up with ID.me to be able to get my PA unemployment. It was a long slow process, but my referee was very friendly and helpful.
My IDme account was temporarily suspended for no reason.
It's been over 2 weeks still same problem.
This company needs to be put out of business. What a scammm..
Hello Chauncy! We sincerely apologize for this difficult experience. A member of our team has reached out to you via email to provide assistance. We appreciate your patience throughout this process! -ID.me Social Response Team
Very polite and understanding agent who allow me to help my client to do translation and be albe to proof her identity answer the questions
Hello Rocio! We are glad that you had a positive experience using our service! We really appreciate the 5-star review you gave us. -ID.me Social Response Team
IDme was a smooth process that allowed me to have access to my personal IRS information. Highly recommend using this site.
Hello Louis! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Super easy, faster and the personal is very respectful and discreet
Hello Waleska! We are glad you had a positive experience using our service! Thank you for your feedback and your 5-star review. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We are glad to hear that you were able to successfully complete the verification process with the help of our team member. We sincerely appreciate your 5-star review of our service! -ID.me Social Response Team