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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My IDme account was temporarily suspended for no reason.
It's been over 2 weeks still same problem.
This company needs to be put out of business. What a scammm..
Very polite and understanding agent who allow me to help my client to do translation and be albe to proof her identity answer the questions
Hello Rocio! We are glad that you had a positive experience using our service! We really appreciate the 5-star review you gave us. -ID.me Social Response Team
IDme was a smooth process that allowed me to have access to my personal IRS information. Highly recommend using this site.
Hello Louis! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Super easy, faster and the personal is very respectful and discreet
Hello Waleska! We are glad you had a positive experience using our service! Thank you for your feedback and your 5-star review. -ID.me Social Response Team
There are a lot of steps but the instructions are pretty good.
Tip: Take photos of your ID first and crop them.
Hello Eric! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your feedback and for your 4-star review! -ID.me Social Response Team
It was very easy from beginning to end. I'm not a technical person but the instructions were very easy to understand and easy to follow. I was worried about the photo section. I didn't know if I could do it but I had no problem, just follow instructions.
Hello Shirley! We are glad that you were able to complete this process with ease! Thank you for your feedback and for your 5-star review. -ID.me Social Response Team
So pleased with the quick and easy experience online while requesting my IRS PIN. It only took about 10 minutes (after providing a driver's license copy and face scan) in total as opposed to waiting for weeks for a paper copy to be mailed to me!
Hello Shantel! We sincerely thank you for your feedback! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was a victim of my identity stolen and couldn't get back into my id.me account so i immediately contacted id me and was able to get everything resolved that same day they was right on time and confirmed everything that same day i reck amend them to anyone that need they service
Hello Tara! We are glad that we were able to assist you with this troubling experience. Thank you for your 5-star review of our service! -ID.me Social Response Team
So great. Like it. Easy to understand. And I will share this with others. Tell them about you guys. Thank you so much..
Hello Fasty! We are glad that your were able to complete the identity verification process with ease. We was sincerely appreciate this feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
As long as you have a smart phone lt led not hard. With a flip phone have fun!
Hello Robert! Thank you for your feedback! We sincerely appreciate your 4-star review. Please note, those without a smartphone have the option to complete the verification process using computer with a webcam. -ID.me Social Response Team
Hello Mikey! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service! -ID.me Social Response Team
The process was secured, easy, and thoroughly guided towards completion. It is beneficial when transactions pertaining to the business of the IRS are at hand.
Hello Mer! We are glad that you find your ID.me verification helpful! Thank you for your feedback and your 5-star review of our service! -ID.me Social Response Team
It was really easy to figure out everything that needed to be done. I had no issues completing this part which was really nice!
Hello Lynn! We are glad that you were able to verify your identity with ease! We sincerely appreciate your feedback and your 5-star review of our service. -ID.me Social Response Team
Slow start it first but once I got the hang of it it was no problem
Hello George! We are glad that you were able to successfully complete the verification process. Thank you for your feedback and your 4-star review of our service! -ID.me Social Response Team
I was terrified and not sure I could do this and was totally amazed at how easy the IRS helped and explained each step.
Hello Edith! We are glad that you were able to complete the verification process with ease! Thank you for your 5-star review of our service. -ID.me Social Response Team
The were no waiting time.In and less than (30 minutes).
Hello Christine! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review. -ID.me Social Response Team
No hassle questions and best yet for submitting a response.
Hello Robert! Thank you for your feedback and your 5-star review of ID.me. We are glad that verifying your identity was an easy process! -ID.me Social Response Team
Once I actually understood the directions it was easy. Had to ask my grandchild to help with some of it. More savvy than I am.
Hello Polly! We are glad that you were able to complete your verification successfully! Thank you for your feedback and for your positive review of our service. -ID.me Social Response Team
Quick and Easy.
What else needs to be said...
Seriously...
Painless...
This review is taking longer than the id.me took...
Hello Tammy! We are glad that you were able to complete the identity verification process with ease! We sincerely appreciate this feedback. Thank you for your 5-star review of our service! -ID.me Social Response Team
I found it was a very intense process to get signed up, very secure, and I would expect nothing less, good job, trust this site...
Hello Richard! We sincerely appreciate your review of our service. We are glad that you feel secure using ID.me. Thank you for the 5-star review. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chauncy! We sincerely apologize for this difficult experience. A member of our team has reached out to you via email to provide assistance. We appreciate your patience throughout this process! -ID.me Social Response Team