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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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So pleased with the quick and easy experience online while requesting my IRS PIN. It only took about 10 minutes (after providing a driver's license copy and face scan) in total as opposed to waiting for weeks for a paper copy to be mailed to me!
I was a victim of my identity stolen and couldn't get back into my id.me account so i immediately contacted id me and was able to get everything resolved that same day they was right on time and confirmed everything that same day i reck amend them to anyone that need they service
Hello Tara! We are glad that we were able to assist you with this troubling experience. Thank you for your 5-star review of our service! -ID.me Social Response Team
So great. Like it. Easy to understand. And I will share this with others. Tell them about you guys. Thank you so much..
Hello Fasty! We are glad that your were able to complete the identity verification process with ease. We was sincerely appreciate this feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
As long as you have a smart phone lt led not hard. With a flip phone have fun!
Hello Robert! Thank you for your feedback! We sincerely appreciate your 4-star review. Please note, those without a smartphone have the option to complete the verification process using computer with a webcam. -ID.me Social Response Team
Hello Mikey! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service! -ID.me Social Response Team
The process was secured, easy, and thoroughly guided towards completion. It is beneficial when transactions pertaining to the business of the IRS are at hand.
Hello Mer! We are glad that you find your ID.me verification helpful! Thank you for your feedback and your 5-star review of our service! -ID.me Social Response Team
It was really easy to figure out everything that needed to be done. I had no issues completing this part which was really nice!
Hello Lynn! We are glad that you were able to verify your identity with ease! We sincerely appreciate your feedback and your 5-star review of our service. -ID.me Social Response Team
Slow start it first but once I got the hang of it it was no problem
Hello George! We are glad that you were able to successfully complete the verification process. Thank you for your feedback and your 4-star review of our service! -ID.me Social Response Team
I was terrified and not sure I could do this and was totally amazed at how easy the IRS helped and explained each step.
Hello Edith! We are glad that you were able to complete the verification process with ease! Thank you for your 5-star review of our service. -ID.me Social Response Team
The were no waiting time.In and less than (30 minutes).
Hello Christine! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review. -ID.me Social Response Team
No hassle questions and best yet for submitting a response.
Hello Robert! Thank you for your feedback and your 5-star review of ID.me. We are glad that verifying your identity was an easy process! -ID.me Social Response Team
Once I actually understood the directions it was easy. Had to ask my grandchild to help with some of it. More savvy than I am.
Hello Polly! We are glad that you were able to complete your verification successfully! Thank you for your feedback and for your positive review of our service. -ID.me Social Response Team
Quick and Easy.
What else needs to be said...
Seriously...
Painless...
This review is taking longer than the id.me took...
Hello Tammy! We are glad that you were able to complete the identity verification process with ease! We sincerely appreciate this feedback. Thank you for your 5-star review of our service! -ID.me Social Response Team
I found it was a very intense process to get signed up, very secure, and I would expect nothing less, good job, trust this site...
Hello Richard! We sincerely appreciate your review of our service. We are glad that you feel secure using ID.me. Thank you for the 5-star review. -ID.me Social Response Team
Had to sign in twice and am still owed 6 checks I have contacted ID.me and NYS unemployment and have heard nothing about my problem. Have been filing unemployment since 2006 and have never had a problem until ID.me got involved. Please don't send me an email saying I am satisfied with your service I am not. I filed my claim by phone with the NYS unemployment. I signed up the first time for ID.me at the NYS unemployment office in Massena NY I feel I have put through all this due to ID.me so don't tell me I am happy with your service I am not
Hello Merrill! We sincerely apologize for this frustrating experience. We are happy to assist you in completing your verification with ID.me and/or assist you with any account issue you may be experiencing. Please contact us at [email protected] for help. -ID.me Social Response Team
It worked just like it said it would. No complaints.
Hello Glenda! We are glad that you were able to successfully verify your identity with ease. Thank you for the 5-star review of our service! -ID.me Social Response Team
I usually have problems remembering my password for signing in. ID ME has made signing in too easy for me!
Thank you!
Hello Alan! We are glad that you are able to access your ID.me account with ease. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Site appears to be secure and overall, I think it is promising going forward. Just need directions to be improved. The chat agents were a big help but took long time to complete process.
Hello Richard! We sincerely appreciate this feedback. We are glad that our support team was able to assist you in successfully completing your verification. Thank you for your review of our service! -ID.me Social Response Team
Total security, and piece of mindits a complex process but at the end it guaranteed you a total confidentiality.
Hello Phil! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback on the identity verification process. -ID.me Social Response Team
No problem I finally got through it with only some hurdles now I'm all set to go.
Hello! We sincerely appreciate your 5-star review of our service! We are glad that you were able to complete the identity verification process successfully. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shantel! We sincerely thank you for your feedback! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team