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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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No problem I finally got through it with only some hurdles now I'm all set to go.
Looking for history of tax's 2018, 2019, 2020 and 2021 stimulus checks
Hello Deborah! ID.me's role is limited to the identity verification process for the IRS. For assistance with verifying your identity for the IRS, please contact [email protected] for help. If you have already verified your identity, please contact the IRS for information regarding tax paperwork/payments. -ID.me Social Response Team
Went on ID.me and verified my ID. All links worked, instructions were plain/easy to follow, and the desired result ensued.
Hello! We sincerely appreciate your 5-star review of our service. We are glad that you were able to successfully complete the verification process with ease. Thank you for your feedback! -ID.me Social Response Team
For the most part it went smooth. I ended up doing the video chat interview which went a lot better than I originally thought it would.
Hello Lance! We sincerely appreciate your feedback. We are glad that you were able to complete your Trusted Referee video call successfully. Thank you for your patience throughout this process! -ID.me Social Response Team
It went well easy to understand and easy to verify
Hello Michael! We sincerely appreciate your feedback. We are glad that you were able to complete the identity verification process with ease! Thank you for your 5-star review. -ID.me Social Response Team
I am so grateful that I was able to verify my identification to the IRS using ID me. Much better than having to make a dreadful phone call. Plus I can be more thorough with my proofs of identification so that when I am identified it is unmistakenly me.
Hello Jonathan! We sincerely appreciate your 5-star review of our service. We are glad that you were able to use your ID.me account to successfully verify your identity and access the IRS! -ID.me Social Response Team
Hello Alicia! We sincerely appreciate this feedback. If you require assistance with your ID.me account in the future, do not hesitate to contact our team at [email protected] for prompt assistance. Thank you for your 5-star review! -ID.me Social Response Team
Amazing service very patient and very fast when needed
Hello Dawntae! We sincerely appreciate your 5-star review of our service. Do not hesitate to contact our team at [email protected] for any assistance you may require. -ID.me Social Response Team
Easy to use and great for veterans discounts. Thanks ID.me!
Hello Matthew! We are glad that you were able to complete the identity verification process with ease! Thank you for your 5-star review and thank you for your service. -ID.me Social Response Team
At first I was scared, then I came to the conclusion that these people care, they're patient and very professional. This experience has given me trust in myself as well as others. Being always vigilant and enjoying every minute of it. Life is too precious to be in constant worry.
Hello Darin! We sincerely appreciate this feedback. Thank you for your review of our service and support team. We are always here to help. -ID.me Social Response Team
Thank you Heidi for making my day! I appreciate you making it effortless and speedy not to mention finally got me verified, thanks again!
ID was alright as long as you understand what to do they also send you notices when something is important keep up the good work
Hello Mamie! Thank you for your feedback on the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Thr experience was so easy and effortless. I needed to get verified on United States Veterans Affairs App on Playstore. I was successful going through ID.Me.
Hello Hugh! We sincerely appreciate your 5-star review. We are glad that you were able to successfully verify your military status with ID.me. Thank you for your service! -ID.me Social Response Team
It was quick simple to understand and easy to do not to mention saves the hassle of trying to get through on phone to irs
Hello Cheryl! We are glad that you were able to complete the identity verification process with ease. Thank you for your positive review of our service. -ID.me Social Response Team
I was in a bind to get clearance to my information from a government agency. After other attempts had failed my son suggested ID.ME. It took some time, as they were very thorough, but the results were very good.
Hello Robert! We sincerely appreciate your positive review of our service! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your 5-star review. -ID.me Social Response Team
The agent who helped me made the process quick and easy. When I wasn't sure of something she pointed it out quickly.
Hello! We are glad that our member support team was able to successfully assist you in resolving your account issue. We appreciate your patience throughout this process and thank you sincerely for your 5-star review of our service! -ID.me Social Response Team
Am very happy and the person was so king am glad he's explained everything well am agree for everything
For the first time in my 86+ years of life, the IRS questioned my identity. Fear and stress prevailed. Was I hacked? Did someone steal my identity? Were there preparation errors? Was the questioning related to a refund this year? Even the initial letter troubled me. However, after my tax preparation professional verified ID.me, I followed the directions and verified my identity. Within two days or so, I received acceptance of my return. A positive outcome for a stressful experience!
Hello Sandra! We sincerely appreciate this feedback. We are glad that you were able to verify your identity successfully with ID.me! Thank you for your 5-star review of our service. -ID.me Social Response Team
I lost my Maui Jim sunglasses and really wanted a new pair. As a law enforcement veteran of 44 years I used my sun glasses on duty for a long time without misplacing them. I reached out to Maui Jim and was referred to the ID me website for a potential discount. I was skeptical until I finished things up with a 40% discount. So many more items to choose from with great discounts. I will keep! Y eye on this site as I shop for future needs.
Hello! We sincerely appreciate this positive review of our service! We are glad that you were able to obtain a 40% discount using ID.me. If you have any questions about receiving discounts with ID.me, please send us an email at [email protected]. -ID.me Social Response Team
I d me was very fast and satisfaction guaranteed customer service taking time and patience to verify my documents thanks
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We sincerely appreciate your 5-star review of our service! We are glad that you were able to complete the identity verification process successfully. -ID.me Social Response Team