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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I d me was very fast and satisfaction guaranteed customer service taking time and patience to verify my documents thanks
Fue muy complicado debido a qué me sacaba mucho de la página.
I got no help what's so ever... Customer service representative work just like the automatic system.No Help. Terrible experience. It sad that these people at ID me has the easiest job in the world and they still give there customers a hard time. They suspended my account right after I identified myself successfully. They still haven't sent my credentials over so I can log back into my UI portal. You people are terrible. Let me guess you guys hiring people off indeed or the temp agency. Shame on this site. My account Ben suspended since January 2022 and I have reached out too these people over a hundred times and still haven't received any real help. This site need to be shut down
Hello Herman! We sincerely apologize for this difficult experience. We are happy to help. Please send us an email at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Great customer service very helpful very dependable always giving the correct information when i need it the most i enjoy using this app and service very easy to use always and forever great details and always on time when i need it the most will be always using this always no matter what
Hello Lora! Thank you for your positive review of our service. We sincerely appreciate this feedback. -ID.me Social Response Team
Able to talk to a person and not the computer ask questions and get answers very professional and helpful
Hello David! Thank you for your feedback regarding the your experience with our support team. We sincerely appreciate this feedback and your 5-star review of our service. -ID.me Social Response Team
After a few mails back and forth I called number I was given, call went through and Ms. Deja answered., she gave me the link and everything was fine. Thank you
Hello! We are glad that you were able to complete your verification successfully with the help of our team! Thank you for your patience throughout this process and for your 5-star review! -ID.me Social Response Team
My experience with ID.me was not very good because the refund of the 3,000 dollar of my son have not came to me
Hello Edilma! ID.me solely completes the identity verification process for the IRS. Please contact the IRS for any questions regarding the status of a payment. If you require any assistance with your ID.me account, do not hesitate to contact us at [email protected]. -ID.me Social Response Team
Todo excelente me atendieron muy bien y rapido todo muy amables
¡Hola Crystal! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Una experiencia bien positiva me ayudó mucho a mi identificación la aplicación es excelente y profesional, estoy bien agradecida
¡Hola Sol! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
This was an unnecessary nightmare. I think using this commercial outside agency actually increases the risk of identity theft - who are they reallY Is their company for sale?
Hello Marcia! We sincerely apologize for any difficulty you may have experienced with the identity verification process. Please see the following link to learn more about ID.me: https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me-. If you require any assistance with your account or verification, do not hesitate to contact our team at [email protected]. -ID.me Social Response Team
My experience is terrible, you all can't provide for my Pin for my taxes.
Hello Cynthia! We sincerely apologize if you have experienced any difficulty with your ID.me account/verification. ID.me solely completes the identity verification process for the IRS and cannot provide you with an IRS pin. For assistance with your ID.me account, please contact [email protected]. We look forward to hearing from you. -ID.me Social Response Team
Job well appreciated answered all questions explained identity services the process etc. my question-how much longer too releasing my refund? I've done all the requirements including loading personal documents why still processing? My refund in dire need Thank You
Hello Linda! Thank you for your positive, 5-star review of ID.me! ID.me's role is strictly limited to the verification process. We recommend reaching out to our partner organization with any questions regarding payment. -ID.me Social Response Team
Tried to access chrome to my older tablet computer and it comes up eauth.va.gov. Don't know what To do next about ordering my prescriptions or contacting my provider. Can't afford a new computer right now. I ask my provider about Telehealth and getting me a computer to use. I have heard nothing yet. Could use some help in this matter.
Hello Richard! We sincerely apologize for the difficulty you have experienced with the identity verification process. We are happy to help. Please contact us via email at [email protected] for assistance. We look forward to hearing from you. -ID.me Social Response Team
It said I finished the process but no success. Now I don't even have a date to know when I get my taxes return to my address. That I put on file so I could receive my taxes on a exact date to check my mail adress
Hello Edward! We sincerely apologize for this frustrating experience. ID.me's role is limited to the identity verification process. For information regarding your tax return, please contact the IRS directly. -ID.me Social Response Team
Once I was linked to ID.me, to create a security id needed to successfully forward income tax information, it was easy to setup an account and verify the image via your smart phone. The directions walk you through each step in setting your id up.
Hello Frank! We are glad that you were able to complete the identity verification process with ease. Thank you for your feedback and positive review of our service. -ID.me Social Response Team
I love the I'd me. It is so easy to use and don't have to go threw a lot of hassle.
Hello Angie! We sincerely appreciate this feedback. Thank you for the 5-star review of our service! -ID.me Social Response Team
It was very helpful and easy to get the information
Hello Karla! We sincerely appreciate this feedback. We are glad that you were able to complete the identity verification process with ease! Thank you for your 5-star review. -ID.me Social Response Team
Gran servicio, sentido de urgencia en ayudar al cliente gracias.
¡Hola Suleika! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Easy use and security of my account, find out I need to know about information!
Hello! We sincerely appreciate your positive review of our service. We are glad that you were able to complete the identity verification process with ease. For more information on ID.me, please send an email to [email protected]. -ID.me Social Response Team
After I changed my cell service, I was unable to get to my application. The retriever code was a life saver!
Hello Sally! We are glad that you were able to use your recovery code to successfully access your account. For assistance in updating the multi-factor authentication linked to your account, please contact us at [email protected]. We are happy to help. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Moraima! Nos disculpamos sinceramente por cualquier dificultad que haya tenido con el proceso de verificación de identidad. Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team