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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My positive experience with ID.me is in contrast with Login.gov. Dealing with Login.gov was a nightmare. In huge, contrast, dealing with ID.me was seamless. Login.gov,'s online instructions are not easy to follow and led me in endless circles--truly a nightmare. They could not verify my identity. They said my phone number did not match. (It is my only phone number.) But their website offers no phone number to reach out for help. After four hours on hold, a Social Security agent provided me with a phone number to reach Login.gov for help, but it led only to recorded instructions and offered no option to speak to a person. I returned to the Login.gov website and with difficulty found a way to send them an email. The result was that, at last, I was able to speak to a person. However, she told me she that if my phone number did not match public records, there was nothing Login.gov could do to help and that I must obtain an authentication code from Social Security. (I later learned that Social Security has discontinued giving out authentication codes.) Desperate, I called Social Security again and luckily managed to speak to an agent. She suggested I try ID.me to verify my identity and offered to walk me through the process. The instructions for ID.me were easy to follow, and ID.me verified my identity easily.
Lana was an excellent agent. She was very thorough and professional…. Pleasant to deal with. I was hesitant to use this service was Lana dispelled all of my concerns!
I tried to login to IRS.gov with a fairly simple request: was our organization's form 990 accepted or not?
I was redirected to ID.me and wasted an hour trying to establish mi identity in ID.me. I still have no clue as to the answer to my original question or how to find the answer.
Pleasant and easy not difficult the people are nice friendly and will help you with issues.
Would like to have this to help with issues of finding medical that is not as the ones they give out.
I feel my account is secure. The agent was friendly and made everything personal. Thank you for your service and made me feel comfortable telling him with my personal information.
Not very good the lady does not speak well
The lady spoke in an incorrect manner. I didn't like that. The rest was fine, I hope everything is in order. …………:.&:&:
I'd say my experience using ID.me was very easy and fast because I didn't really have any difficulty creating an account and I could really access to anything
Por ser primera vez para realizar este tipo de reseña me fue de lo mejor y así cumplir con el gobierno de los EEUU pagando mis impuestos y no tener ningun problema futuro, gracias a uds a IDme por facilitarme las cosas para resolver mis compromisos que he adquirido sobre mis taxes
My regular SS login would no longer work - I have no idea why. The simpler option of Login.gov would not let me sign up. That only left ID.me as a choice and it is just too complicated for most people and they want too much private information and pictures and agreements to access my finances. Why? It is very invasive of my privacy just to access my own SS account. I don't know anything abut this company and it is very scary to give them access to all my private information.
To have things done; right thing to do is having ID me………………………………………………………………………………………………….…………………in addition to that is confidentially, professionalism
Yery good for first time using idme. Accesssble and time saving! Would advise property use it. Safe, I believe and time saving
Very hard very much hard very bad system is no good very hard very hard very hard very hard very hard very hard very hard very hard very hard very hard
It was quick and easy Very nice agent on the video call
The wait time was no longer then 15 minutes and the call didn't take long
Good like is perfect muy buena domino mas el espanol pero me gusto nmucho fue de facil acceso y claro
She handled all my matters patiently, carefully and politely. My English is not good, so she helped me find a Chinese translator and handled the follow-up content. I felt very good throughout the whole process.
I used ID.me in conjunction with a video selfie for authentication with the IRS and was able to complete my transaction online easily.
It was very helpful and easy, everything was fast and self explainable.No time wasted during or after using the application.
It was great having to talk to someone on line and helping me do what I had do very polite and friendly and a great attitude
Steps were easy to follow without any confusion. Wait time for the video interview was very reasonable (~20 minutes). The person conducting the interview spoke clearly and stayed on point; very professional.
My experience was ok I did al can do and did what I had to do to get it did for what I had to do to get it did
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members