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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was great having to talk to someone on line and helping me do what I had do very polite and friendly and a great attitude
Steps were easy to follow without any confusion. Wait time for the video interview was very reasonable (~20 minutes). The person conducting the interview spoke clearly and stayed on point; very professional.
My experience was ok I did al can do and did what I had to do to get it did for what I had to do to get it did
Very good experience and easy The whole process took about 10 minutes very easy step-by-step instruction. I was able to use my phone to take pictures of the documents and it took only 3 to 4 minutes to verify the documents by video. Call the person on the other side of the video phone was very friendly and unhelpful.
The verification process is very thorough, so I trust that it's safe and secure with my personal information.
The process took way too long to complete, lasting over several days until the account was finally verified. Even then, access to the IRS account was still denied because of something that went wrong with the verification process. I use Login.gov for other government business and wish that option were available for the IRS as well.
My first time experience with identifying myself through verification was very hard to understand in the beginning because I had to take pictures rewrite video calls login punching codes to verify my identity so I can get through to the next page but overall it was a good experience because I learned a few things that I did not understand in the beginning and I take everything that I learned into consideration because it was a good learning experience not a bad one due to verifying yourself with ID me.
I need assistance with Research for medical and service records. I need to amend my DD-214 to add my Armed Forces Expeditionary Medal.
I was initially reluctant to use but when I opened the account, it was very easy to navigate. Subsequently I accessed the IRS, is was very smooth without any glitches. I will continue to use it for other applications also.
Forcing someone to give biometric information to simply pay your taxes is borderline unconstitutional.
Multi-factor authentication included uploading driver's license and taking a selfie video, which they compared to the license for verification
My experience was very difficult at first it keep telling me my photos were to blurry. It would not take my documents it's the zoom call that helped me today to finally finish
Terrible terrible terrible horrible terrible horrible terrible horrible terrible bad terrible horrible terrible awful horrible terrible horrible bad horrible terrible
Not that long process, but felt good knowing that I had some sort ID security with the IRS
Take a deep breath following instructions understand that it's gonna take 20 to 30 minutes to fill out all the information but worth it
So easy to access, nice to use, dependable and secured. No errors always there to assist you because you can trust it, your information are protected.
Simple and understandable. Helpful for secure logins as well as discounts. Was guided through step by step..
By choosing deny option at the end of the process doomed the whole process.Once I choose deny sharing my info the site went into a loop and I couldn't change that choice and then the process repeated and repeated a nd repeated the entering of all
My information over and over frustrated I stopped.
Fue muy buena me ayudaron ya que no se hablar inglés y me registraron para poder acceder a la cuenta gracias
Software worked all the way to the end of the id me process… Go figure. No glitches at all. This never happens from my iPhone iOS system.
Megan, the examiner, was fabulous. She was professional, courteous, and very helpful. We began the process, skeptical, but finished, because of Megan's assistance, as believers.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

