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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Texas
1 review
0 helpful votes
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Spivey Chris
June 11, 2025

It was great having to talk to someone on line and helping me do what I had do very polite and friendly and a great attitude

Date of experience: June 1, 2025
North Carolina
1 review
0 helpful votes
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Dime was a positive rxperience.
June 11, 2025

Steps were easy to follow without any confusion. Wait time for the video interview was very reasonable (~20 minutes). The person conducting the interview spoke clearly and stayed on point; very professional.

Date of experience: May 30, 2025
Alabama
1 review
0 helpful votes
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My experience was ok I did al can do and did what I had to do to get it did for what I had to do to get it did

Date of experience: June 1, 2025
Canada
1 review
0 helpful votes
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ID me experience
June 11, 2025

Very good experience and easy The whole process took about 10 minutes very easy step-by-step instruction. I was able to use my phone to take pictures of the documents and it took only 3 to 4 minutes to verify the documents by video. Call the person on the other side of the video phone was very friendly and unhelpful.

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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The verification process is very thorough, so I trust that it's safe and secure with my personal information.

Date of experience: May 31, 2025
Minnesota
1 review
0 helpful votes
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A Pain in the Butt
June 11, 2025

The process took way too long to complete, lasting over several days until the account was finally verified. Even then, access to the IRS account was still denied because of something that went wrong with the verification process. I use Login.gov for other government business and wish that option were available for the IRS as well.

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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My first time experience with identifying myself through verification was very hard to understand in the beginning because I had to take pictures rewrite video calls login punching codes to verify my identity so I can get through to the next page but overall it was a good experience because I learned a few things that I did not understand in the beginning and I take everything that I learned into consideration because it was a good learning experience not a bad one due to verifying yourself with ID me.

Date of experience: May 30, 2025
Texas
1 review
0 helpful votes
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Need help researching
June 11, 2025

I need assistance with Research for medical and service records. I need to amend my DD-214 to add my Armed Forces Expeditionary Medal.

Date of experience: June 1, 2025
India
1 review
0 helpful votes
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My experience with ID.me
June 11, 2025

I was initially reluctant to use but when I opened the account, it was very easy to navigate. Subsequently I accessed the IRS, is was very smooth without any glitches. I will continue to use it for other applications also.

Date of experience: June 1, 2025
Virginia
1 review
0 helpful votes
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Overreach by the Government
June 11, 2025

Forcing someone to give biometric information to simply pay your taxes is borderline unconstitutional.

Date of experience: June 1, 2025
Indiana
1 review
0 helpful votes
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Was very thorough
June 11, 2025

Multi-factor authentication included uploading driver's license and taking a selfie video, which they compared to the license for verification

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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Quick and easy
June 11, 2025

My experience was very difficult at first it keep telling me my photos were to blurry. It would not take my documents it's the zoom call that helped me today to finally finish

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Needs a lot of work
June 11, 2025

Terrible terrible terrible horrible terrible horrible terrible horrible terrible bad terrible horrible terrible awful horrible terrible horrible bad horrible terrible

Date of experience: June 1, 2025
Florida
1 review
0 helpful votes
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Getting IRS pin
June 11, 2025

Not that long process, but felt good knowing that I had some sort ID security with the IRS
Take a deep breath following instructions understand that it's gonna take 20 to 30 minutes to fill out all the information but worth it

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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ID.me the trusted site
June 11, 2025

So easy to access, nice to use, dependable and secured. No errors always there to assist you because you can trust it, your information are protected.

Date of experience: May 31, 2025
Kentucky
1 review
0 helpful votes
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Great and simple
June 11, 2025

Simple and understandable. Helpful for secure logins as well as discounts. Was guided through step by step..

Date of experience: May 31, 2025
North Carolina
1 review
0 helpful votes
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Deny option is the pitfall
June 11, 2025

By choosing deny option at the end of the process doomed the whole process.Once I choose deny sharing my info the site went into a loop and I couldn't change that choice and then the process repeated and repeated a nd repeated the entering of all
My information over and over frustrated I stopped.

Date of experience: May 31, 2025
New York
1 review
0 helpful votes
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Espectacular
June 11, 2025

Fue muy buena me ayudaron ya que no se hablar inglés y me registraron para poder acceder a la cuenta gracias

Date of experience: May 31, 2025
Connecticut
1 review
0 helpful votes
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EazyPeazy!
June 11, 2025

Software worked all the way to the end of the id me process… Go figure. No glitches at all. This never happens from my iPhone iOS system.

Date of experience: May 31, 2025
South Carolina
1 review
0 helpful votes
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Examiner was Fabulous
June 11, 2025

Megan, the examiner, was fabulous. She was professional, courteous, and very helpful. We began the process, skeptical, but finished, because of Megan's assistance, as believers.

Date of experience: May 31, 2025