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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Awesome straight-forward process for authenticating into government services
Hello Don! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Excelente atención y en mi idioma, rápido seguro, efectivo! Agradecido del servicio
¡Hola Juan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
El agente me explicó de una manera amable y entendí muy bien los pasos a seguir
¡Hola Dante! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Eziafa! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This platform made addressing 2 government agencies so simple and stress free! Within an hour I was able to move forward as a verified person to gain access to my own data and I now feel as if I can control the protection of my identity with these agencies through ID.me. The person I was routed to was easy to speak with and understand, as well as knowledgable and able to answer all my questions. I was very pleased with the methods of communication for access and security offered.
Hello Maggie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was easy to use website. Really easy to upload my ID. I would recommend this site to everyone if you don't know how to use it. It's very easy instructions to follow
Hello Stacey! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
With a few simple details regarding my military service it allowed me to get a veterans discount and free shipping on my purchase at Cigars International. I plan to use it at other sites that offer veteran/military discounts.
Hello JR! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very friendly. The interview was satisfactory and comfortable
Hello Cecilio! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I don't waited long and it's was fast once I joined the video
Hello Roosevelt! We are glad you were able to complete this process quickly! Thank you for your 4-star review of our service. -ID.me Social Response Team
The agent made everything happen. The initial process was complicated before thw agent helped me. If not for her, I could not have done it.
Hello Saundra! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fast service very nice people, would use this program again
Hello Aaron! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy to use. Even my grandmother could navigate it.
Hello Michael! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I think it took too long for someone to come on the line. The lady was wonderful. Pain in rear to get pictures of documents while I wasn't home for some things.
Hello Ella Mae! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
My experience it was great and the woman she help me and she did the right things when she ask me for my ID that's was nice to make sure with me thank you very much
Hello Dani! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great to use and understand will keep using in the future.
Hello Arielle! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The process was simple and quick for the level of security required. My 89 year old mom couldn't do it because of the uploading of a picture, but she could have used an alternate method if she wanted to remain independent of assistance.
Hello Sheila! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent great thing to have for people to protect people identity
Hello Lenora! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I appreciate the opportunities made available by verifying my Veteran status. God Bless America!
Hello Daniel! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Grand Experience, My Referee name was Gerald if I'm not mistaken, he was on point, he identified me. Short and simple.
Hello Tamekia! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Mario! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team