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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I love it! It's very easy to use. VERY NICE KINDLY customer service people. I love them too.
This system put me other goverment site so quickly and easy. Being set up is kinda difficult for me but its easy with customer service department.
Thanks for your help!
Hello Jinheung! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was excellent. I am extremely satisfied with the help your agent provided, it was very friendly.
Hello Miguel! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
I wanted to call customer service; however, I was unable to locate a phone number. I was able to use the Chat Support; which was helped and I was able to resolve my issue, in a timely manner.
Hello Constance! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
And this is all that matters! No need to travel, easy and accessible way to confirm your ID
Hello Elena! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Great experience with friendly representatives who were efficient and polite:
Hello Letisha! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The guy was really helpful this my first time using this for my taxes
Hello Rondrikus! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
El chico es una exelente persona en ayudar ledoy un el le explica auno perfectamente
¡Hola Elvin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Your service enable me to file my social security claim and I'm very appreciative
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a lot of step process but very mind relieving knowing that my identification was being protected so securely.
Hello Vivian! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Obtuve buen servicio, atencion y ayuda. Excelente servicio.
¡Hola Moraima! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Working with the agent I was paired with was quick and easy, but the process to that point had a bit more friction to that point
Hello Michael! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process is fairly simple if you have a mobile phone to use to photograph your ID. You can also opt to provide data to prove your ID, I didn't use this method, because it was so easy to photograph my ID using the text messaged directions.
Hello Sandy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Muy buena y me encanto el trato, y la persona que me entrevisto es muy dedicada y me encanto su trato hacia mi
¡Hola Wilfredo! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
¡Hola Mario! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Awesome straight-forward process for authenticating into government services
Hello Don! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Excelente atención y en mi idioma, rápido seguro, efectivo! Agradecido del servicio
¡Hola Juan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
El agente me explicó de una manera amable y entendí muy bien los pasos a seguir
¡Hola Dante! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Eziafa! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This platform made addressing 2 government agencies so simple and stress free! Within an hour I was able to move forward as a verified person to gain access to my own data and I now feel as if I can control the protection of my identity with these agencies through ID.me. The person I was routed to was easy to speak with and understand, as well as knowledgable and able to answer all my questions. I was very pleased with the methods of communication for access and security offered.
Hello Maggie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josh! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team