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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was an easy procedure at a time i needed it to be easy. Was very good at explaing each step and why and wasy to follow.
It was good, I can't complain. Thank you
I would gladly recommend
Hello Christopher! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Quickly secure way to identify information for online access and usage
Hello Kenyeta! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Good experience and learn a lots. Good job, service and quality.
Hello Carmen! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Employee Ricky is a pro@ ID ME he understands all of the red tape and the unnecessary unworking face scans to me just a way to say we can't use it but will keep it just the same.
Hello Terry! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 3-star review of our service. -ID.me Social Response Team
It was a quick & easy experience with a considerate associate.
Hello Vanessa! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Was frustrating at first but it further let me know my info is safe and secure so no complaints and the agent was very patient and resolved my need.
Hello Dawanne! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
I like it because it was different and secure my identity to make sure it was the right person
Hello Geodani! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I really enjoyed the Agent who helped me, and I would recommend her to all my friends and family.
Hello Emma! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I need help please I can't access my account it won't let me reset my password
Hello Kevin! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. -ID.me Social Response Team
Wonderful Telephone Communication, Very Friendly, and Respectful. Punctual and Great Work Ethics. Satisfied. No Complaints.
Hello Harricima! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had a great experience with this service. Sometimes it could be hassle to go through this process but i found it to be very pleasant. Especially with the agent Theresa she was very professional and helpful but most of very kind.
Hello Luis! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
All the participation I did was very excellent and everything turned out perfectly fine
Hello Brayan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Hello Thelma! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very professional, extremely helpful and super easy
Hello Gabrielle! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very friendly at the video call as little difficult to navigate
Hello Josh! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
I love it! It's very easy to use. VERY NICE KINDLY customer service people. I love them too.
This system put me other goverment site so quickly and easy. Being set up is kinda difficult for me but its easy with customer service department.
Thanks for your help!
Hello Jinheung! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was excellent. I am extremely satisfied with the help your agent provided, it was very friendly.
Hello Miguel! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
I wanted to call customer service; however, I was unable to locate a phone number. I was able to use the Chat Support; which was helped and I was able to resolve my issue, in a timely manner.
Hello Constance! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
And this is all that matters! No need to travel, easy and accessible way to confirm your ID
Hello Elena! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dolly! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team