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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I could not get verified since I had an incorrect email address on file and the ID.me team resolved my problem very fast and I appreciate them very much I know in the future if I need them again I know who I can count on to get the job done.
I think that improvements could be made in the overall process for ID.me verification. The facial recognition was very difficult and I was never able to complete that part of the process. That was time consuming and very frustrating
Hello Paull! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 3 star review of ID.me. -ID.me Social Response Team
Hello Greg! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Steven was great he helped me gain access to my account in a timely manner and he was very very nice and responded to all my emails right away.
Hello Ashely! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Great it's so easy n it helps u a lot let u kno everything u need to kno u guys are great to me
Hello Caleb! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I first setup my ID.me account prompted by Lowes Home Improvement to get my veteran discount. I've actually longed for something like this to happen, there are a lot of "posers" out there getting discounts that you and I actually earned. Since setting it up, I've had other vendors require veteran verification via ID.me. After retiring, I started the process to setup my VA account, low and behold all the leg work document scanning and gathering I did to set up my ID.me account was used by the VA as part of their verification. Multiple benefits of future efficiency from setting up an ID.me account. Hopefully they'll soon offer Veteran I.D. s.
Hello Rick! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Super fast, secure, and a lot easier than other verification services. I use ID.ME on other sites and never fails.
Hello Bradley! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process is very fast and simple, just make sure you have your documents ready when you start.
Hello Dataima! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to verify my identity but lost my ID. I had many other options to use and I was able to verify my identity. It was easy to do and fast
Hello Claudia! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm glad there is this service since there is quite a bit of fraud on this country. Identifying people like this is very secure and safe.
Hello Helen! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I suffer some mental illnesses that make it nearly impossible for face-to-face dialog with people I meet for the first time, but the representative was on point, and made me feel very comfortable during our video call.
Hello Jeff! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The agent was very patient and understanding! Thank you!
Hello Angelo! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
Very easy and helpful for me, is to simple how to identify with important documents in things we need to do
Hello Zulema! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This is a very convenient service and the experience was painless.
Hello S R! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to set up a profile so I can track my social security claim. And with a lot of the paperwork you have to go through I can get overwhelming so somehow along the way I end up making duplicate accounts and it was probably because I switched phones and wound up linking account so it became a big mess but the representative that I dealt with is so helpful very patient I have trouble sleeping at night cuz I have sleep apnea so a lot of times I can't respond until later in the evening when I'm alert or if I'm having trouble sleeping I'm just up anyway taking trying to take care of things. And every step of the way I could wake up and see an answer for me to help me guide it through to make sure I took care of the duplicate accounts and then my account was working properly you can't ask for anything better than that. When you're in the condition I'm in it causes mental anguish but the guidance and patience was unbelievable and it really helped to not have to deal with getting overwhelmed with somebody else thanks everyone keep up the good work. PS I believe my rep's name was Milo and I'm sorry that I don't 100% remember I'm on a different screen so maybe I can edit this if I have the wrong name. Thanks again.
Hello Bryan! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The process was very clear and simple. I was able to complete it easily and quickly. I wish all government processes could be this!
Hello Andrea! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Although the I'd upload initially was hard and inconvenient, my customer service experience made up for it 100%. Quick, friendly, and efficient.
Hello Tanika! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I attempted this early this year, but I was overwhelmed. It was more technical than I was able to comprehend, so I put it off. As I really needed to do this, I tried it again. The process has been adjusted, and I was able to understand and complete the process in a short time with no frustration.
Hello Mary! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
To receive a military discount from Samsung I had to prove that I am a veteran. They sent a questionnaire from Samsung to prove myself. I answered a few questions they had,
And bang ID.me handled in seconds. Outstanding help.
Hello Kenneth! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carey! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team