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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Was nervous giving all the personal information especially since I have to contact IRS by phone when I thought I could setup pymts online. ID is very professional though.
Super simple process documents were easy to come up with, I was able to get where I was going to use it immediately!
Hello Penelope! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
So far is good and I think it is okay but need to be worked on more for older people
Hello Penny! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Hello Ken! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The service was excellent and I would recommend anyone to use it.
Hello Rashad! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had a great time with my video chat, very pleasant, knowledgeable, funny and knew how to navigate the system, he was wonderful
Hello Linda! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The experience was fast, excellent and the agent was very friendly. You gave me a good service, thank you.
Hello Elliott! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Love it quick easy not difficult awesome customer service video could be better though
Hello Rakim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good, when they transfer the video call to a Spanish speaker agent, he be so helpful and respectful, it's a good service.
Hello Nelida! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Experience was fast easy and secure. I got everything I need it. Amazing stuff
Hello Wilson! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a step by step process, easy to use. Security was good, sending verification text to your phone to confirm it was you. Thank you
Hello Julio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional and satisfying, if you just come to the meeting with your authorized documents I promise to you that the agent will be well trained to help you understand the situation that is at hand
Hello Justin! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was simple enough for an older lady and seems to be much more secure than my online banking.
Hello Terri! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was soo easy to verify who you are, and Nadia was so nice, so as long as your not trying to commit fraud then you will have no issues.
Hello Denise! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I'm unable to go to public places so the Social Security offices is Out. And I've been unable to log into my SS account online for Whatever reason. I only have 30 days to file my appeal online. So getting in and able to access SS online This way, SAVED ME!
Hello Jenita! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hola, hoy 26 de Octubre 2022, complete una información que tenia pendiente del día anterior para obtener unos resultados, no me imagine que seria tan rápido el servicio, pero mas satisfecho quede con las personas que me atendieron, buscaron todas las manera para que pudiese obtener lo que buscaba, agradezco su gratitud hacia mi persona. Gracia
¡Hola Randieris! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I created an IRS profile and validated myself using this site. Super simple and easy to use.
Hello Aram! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The guy who verified my documents did an excellent job it was fast and quick
Hello Dieudonne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Couldn't get the verification done by just sending the pictures, had to do a video call, which went smoothly.
Hello Larry! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Robyn! We sincerely apologize for any difficulty you experienced with the identity verification process. If you require assistance with your account or verification, please send us an email at [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Suzanne! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team